Before you complete the form
We want all of our members, customers and everyone who deals with Students’ Union UCL to be happy with their experience. However, if things do go wrong, we want you to be able to let us know.
Before making a complaint, we recommend that you take a look at our Complaints Procedure (Insert link to web page and bye laws)
This form is for making a Formal Complaint under that policy. A Formal Complaint is appropriate if:
- you have already discussed your complaint informally with a member of staff, and aren’t happy with the response you received; or
- you feel that your complaint is so serious that it cannot be dealt with informally.
The Union and the University take all complaints regarding bulling, harassment and sexual misconduct. These complaints must be made through the University’s “Report and Support” to enable these to be investigated appropriately.
Filling out the form
When submitting a formal complaint, please complete all fields and submit here.
You can also post a physical print-off of the form to the Leadership Team Executive Assistant at Students’ Union UCL, 25 Gordon Street, London, WC1H 0AY, or hand in an addressed copy to the Students' Union UCL Advice Service.
Any data submitted as part of this complaint is considered as consent for processing. If we need to share your data with a third party (e.g. the University) we will seek your further consent for this. For more details refer to the Union's Data Protection and Privacy Policy.
If you need support in submitting your complaint, please contact Students' Union UCL Advice Service or UCL University Support and Well Being.