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From 16th September 2019, you’ll now find us in 25 Gordon Street (1st Floor). Please bear with us whilst we make this move, and if we are a little slower responding to enquiries.  

Can we help you?

We offer advice to all students currently registered at UCL. Our service is also available to:

  • prospective students who hold an offer for a UCL programme of study
  • recent graduates where there is an ongoing matter relating to their studies, for example a student complaint or disciplinary issue
  • students on interruption of studies with matters relating to their studies, for example returning to study and support to study
  • We can advise UCL students who are also UCL staff on matters relating to their student status, however we will refer to a staff trade union such as UCU or UCL HR for any matters relating to their role as a staff member

How can we help?

We are a free, confidential and independent advice and support service. Our trained and experienced team can give you advice about:

  • Academic issues - including extenuating circumstances, plagiarism and complaints
  • Housing - including contract checks and housemate disputes
  • Employment - including unpaid wages and part time employment contracts
  • Money and Debt - including budgeting and welfare benefits
  • Many other personal and university matters…

You can submit your query though our contact form - please allow 5 working days for a response.

We can also supply free condoms and sanitary protection for those students in need. Just pop up to the office to collect them.

Opening hours

The Advice Service is open at the following times:

  • Monday: 10:00 - 16:00
  • Tuesday: 10:00 - 16:00
  • Wednesday: 10:00 - 16:00 (Drop-In: 10:00 - 13:00)
  • Thursday: 10:00 - 16:00
  • Friday: 10:00 - 16:00

We now offer a drop-in service every Wednesday between 10am and 1pm. This service is suitable for quick queries, with 15 minute appointments allocated. The drop-in service runs on a ‘first come first served basis’ so make sure you arrive early.

The Advice Service will be closed on Thursday 3rd October. Apologies for any inconvenience caused.

Where to find us

Students’ Union UCL Advice Service

1st Floor

25 Gordon Street



Useful links

You may find the following information helpful: