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Can We Help You?

We offer advice to all students currently registered at UCL. Our service is also available to:

  • prospective students who hold an offer for a UCL programme of study
  • recent graduates where there is an ongoing matter relating to their studies, for example a student complaint or disciplinary issue
  • students on interruption of studies with matters relating to their studies, for example returning to study and support to study
  • We can advise UCL students who are also UCL staff on matters relating to their student status, however we will refer to a staff trade union such as UCU or UCL HR for any matters relating to their role as a staff member

How Can We Help?

We are a free, confidential and independent advice and support service. Our trained and experienced team can give you advice about:

  • Academic issues - including extenuating circumstances, plagiarism and complaints
  • Housing - including contract checks and housemate disputes
  • Employment - including unpaid wages and part time employment contracts
  • Many other legal and university matters

You can submit your query though our contact form - please allow 5 working days for a response.

Opening Hours

The Advice Service is open at the following times:

  • Monday: 11am - 1pm and 2pm - 4pm
  • Tuesday: 11am - 1pm and 2pm - 4pm
  • Wednesday: 11am - 1pm and 2pm - 4pm
  • Thursday: 11am - 1pm and 2pm - 4pm
  • Friday: Office Closed

Office Closure

No planned closures.

Useful links

You may find the following information helpful: