IMPORTANT COVID-19 UPDATE:

The Advice Service is back offering face-to-face advice for the 2021/22 academic year.

We will also continue to offer advice via email, telephone and video/voice chat on Microsoft teams.

To contact our advisors, please use our contact form or email us on [email protected] - please allow 5 working days for a response. You can also call us on 020 3549 5232.

Can we help you?

We offer advice to all students currently registered at UCL. Our service is also available to:

  • prospective students who hold an offer for a UCL programme of study
  • recent graduates where there is an ongoing matter relating to their studies, for example a student complaint or disciplinary issue
  • students on interruption of studies with matters relating to their studies, for example returning to study and support to study
  • We can advise UCL students who are also UCL staff on matters relating to their student status, however we will refer to a staff trade union such as UCU or UCL HR for any matters relating to their role as a staff member

How can we help?

We are a free, confidential and independent advice and support service. Our trained and experienced team can give you advice about:

  • Academic issues - including extenuating circumstances, plagiarism and complaints
  • Housing - including contract checks and housemate disputes
  • Employment - including unpaid wages and part time employment contracts
  • Money and Debt - including budgeting and welfare benefits
  • Many other personal and university matters...

You can submit your query though our contact form - please allow 5 working days for a response.

We can also supply free condoms and sanitary protection for those students in need. Just pop up to the office to collect them.

Opening hours

We are offering advice in-person and via email, telephone and video/voice chat on Microsoft teams. Appointments are generally available Monday-Friday each week. This includes the summer vacation period.

The Advice Service reception is open every Monday, Wednesday, Thursday and Friday between 10:00 and 16:00, and every Tuesday between 11:00 and 16:00. We will be closed everyday between 13:00 and 14:00 for lunch.

Where to find us

Students’ Union UCL Advice Service
1st Floor
25 Gordon Street
London
WC1H 0AY

Useful links

You may find the following information helpful: