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Students Union UCL
Key information
Job closes
Salary
13.15

Salary type

  • Per Hour

Contract type

  • Casual

Industries

  • Education
  • Non-Profit

Skills

  • Administrative
  • Customer Service
About the job

Department                Advice Service

 

Reports to                  Advice & Information Coordinator

 

Pay                              £13.15 per hour

 

Hours                         Shifts available 10:00-13:00; 13:00-16:00 Monday-Friday
                                    (Availability on Mondays and Fridays specifically is highly desirable)

 

Purpose of the job

To staff the Advice Service reception desk and to provide accurate and consistent administrative support to the Advice and Wellbeing team.

 

About the Union:

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  UCL students have the potential to do anything, and the union leads an essential role in helping them to achieve things they may have never thought possible. As a charity we deliver a wide range of services and representative functions for students.

 

Our Vision:

An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

 

Our Mission:

 We build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

 

 

Our Values:

Community Building, Inclusive, Bold, Fun, Empowering, Democratic, Sustainable

Job description
  • To be the first point of contact for all enquires to the Advice Service Reception, answering and triaging enquiries at the reception desk, and via email and telephone.
  • To respond to enquiries from students, UCL and Union colleagues and others in a friendly, effective and efficient manner.
  • To work closely with the Advice Service Administrator to ensure you are well equipped to answer a variety of queries and signpost effectively where appropriate.
  • To ensure good and consistent housekeeping and presentation of the reception area.
  • To book appointments for students and update advisers’ diaries accordingly.
  • To work with students in line with the agreed Advice Service policies and procedures that support an independent, non-judgemental and confidential free service.
  • To enter student details on to the Advice Service’s online case management system.
  • To provide general administrative support as required.
  • To promote the Advice Service to students and the UCL community during Students’ Union events.
  • To carry out work professionally and confidentially at all times.

 

Person Specification

 

Essential:

  • Excellent written and verbal communication skills.
  • Ability to work independently and use initiative.
  • Excellent attention to detail.
  • Strong IT skills including proficiency with the Outlook, Microsoft Word and Microsoft Excel.
  • Reliable, punctual and able to multitask in order to meet deadlines.
  • Enthusiasm and positive attitude.
  • Understanding of and commitment to equality, diversity and inclusion.

 

Desirable:

  • Experience of working on a reception desk, or similar client-facing role.
  • Knowledge of UCL procedures and regulations.

Previous knowledge of office systems and procedures.

How to apply

Please complete the online application form. You will need to provide a personal statement where you should outline how you meet the full requirements of the job. Applications will be assessed on this basis. We also have guidance on writing applications available for you.