Outreach Volunteer

This is not your average admin-based office role. Our Outreach Volunteers will be significant in supporting the growth and development of our volunteering base by promoting KEEN London’s services and helping us with specific projects.

Tasks and activities 

• Responding to enquiries and updating information that KEEN advertises on external CRM platforms, e.g. Simply Connect.

• Representing KEEN London at external volunteer fayres and recruitment events across London alongside the Volunteer Manager.

• Creating engaging content for the monthly volunteers’ newsletter: KEEN Mail.

• Helping to run the KEEN To Talk volunteer forum.

• Researching and creating resources for the KEEN London Volunteer Portal.

• Assisting with the coordination of a termly social event aimed at volunteers across KEEN London’s services. 

Why Volunteer with KEEN London?

KEEN London would not be what it is without the volunteers who support our work, and we want to ensure that all our volunteers gain just as much from their volunteering journey as they put into the charity. To that end:

• We will provide job/character references to volunteers after a reasonable period of volunteering with us. 
• We will give you opportunities to access other roles within the charity to help you broaden your skills. 
• We have a budget set aside to cover volunteer expenses (see Volunteer Agreement below)
• We will provide you with ongoing feedback and support to enable you to reach your full potential at KEEN, you will receive an induction and handbook prior to starting your role and you will receive access to a virtual training portal with additional resources.
• We will organise fun social events where you can meet other volunteers. 

Volunteer Agreement 

All KEEN London volunteers are asked to observe the Volunteer Agreement. This agreement is binding in honour only, is not intended to be a legally binding contract between us and may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or at any time in the future.

As a volunteer with KEEN London you can expect:

• To be a part of a unique and evolving charity that is providing a valuable service to children and young people with additional needs.
• To be introduced to how the organisation works and your role within it.
• A supportive and reciprocal environment that ensures a positive experience for you as a volunteer.
• To be invited to volunteer at special events and fundraising activities.
• Travel expenses up to £10 per return journey each time you travel into the office or to an external event.
• To be treated fairly and equally with dignity and respect, regardless of race, ethnicity, gender or gender identity, age, (dis)ability, religion or sexual orientation.
• A safe and healthy environment for you to volunteer in.
• Any problems or complaints to be investigated quickly and resolved fairly.
• Recognition for your efforts and successes – celebrating achievements and rewarding loyalty and dedication.
• Access to free Charity Worker Discounts.

Our expectations of volunteers:

• To maintain and uphold the reputation and good name of the charity.
• To treat other volunteers, staff and service users fairly and with dignity, and to respect everyone equally, regardless of race, ethnicity, gender or gender identity, age, (dis)ability, religion or sexual orientation.
• To ensure appropriate levels of confidentiality and data protection are upheld.
• To uphold our Child Protection and Safeguarding Policy. 
• To adhere to all health and safety instructions.
• To be punctual and reliable when attending sessions and activities. 
• To bring energy, enthusiasm and a willingness to learn.

Role Description Internal Ref Number: OUT1