We know how important your studies are to you and we want to help you to succeed whilst making sure you get the most out of student life. Students' Union UCL is here to support you throughout your time at UCL.

We've put together some handy advice to help you understand UCL's policies and procedures for when things don't go to plan or if you need to go through a formal process:


I'm worried about something else

That's ok. Whether it's concerns about your course, troubles with group work or something completely different, we're here to help. Arrange to see one of our advisers, who will be able to offer support whatever your concerns. 

If you're a student whose first language isn't English, we can also help you through our Language + Writing Support Programme, which can help with checking and refining your written work.
Find out more here.

Academic news

Postgraduate Results Day 2024: Your options
This advice applies to postgraduate results from the 2023/24 academic year.
Academic Misconduct: What happens if I receive an allegation?
Receiving an allegation of Academic Misconduct can be stressful, but understanding the process can help you navigate it calmly and effectively. Here’s what you can expect.
Extenuating Circumstances: everything you need to know
What are ECs, and what is the UCL Extenuating Circumstances procedure?Extenuating Circumstances (ECs) are events which are sudden, unexpected, disruptive and, importantly, beyond your control.
3 ways to avoid problems with your exams
This advice applies to assessments taken in the 2023/24 academic year or earlier, and is not up to date with information about the new UCL Delayed Assessment Scheme.