What we can learn from Behavioural Science to create better services, products or processes in corporate settings?
In this seminar, Nick Edell, a strategic innovator and growth strategist with over 27 years experience, currently working as a Senior Principal at Infosys Consulting, will talk to us about what we can learn from Behavioural Science to create better services, products or processes in corporate settings.
Nick will explore the intersection of behavioral design and service design in corporate settings, focusing on building better products with behavioral science. Drawing on his expertise in aligning design, business, and technology, he will present two case studies showcasing how behavioral science can enhance service design in enterprises.
The seminar will consist of a 40 minute talk, followed by a 20 minute Q&A session, so make sure to prepare some questions!