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London Nightline
To provide confidential listening, support and information to students in London throughout the night.
Description

London Nightline is an anonymous listening and information service, operated by students for students. Individuals can speak to a trained volunteer about anything—whether it's something big or small—completely confidentially. There is no judgment or advice on how to live one's life; Nightline simply listen to whatever is on the person's mind. All volunteers are students who have undergone extensive training and understand that university life isn't always smooth sailing. 

We are looking for motivated students to assist in conducting a literature review on ways that peer-support organizations can measure the impact of their call services on anonymous callers. This research will help London Nightline better understand the impact of receiving support in anonymous settings, ensuring that we can continue to develop and deliver our support to students across London and beyond. 

Main research questions that will drive your search:  

  • How do peer-support organizations assess their services impact on service users? 
  • What metrics are commonly used to evaluate anonymous service user well-being and skill development? 
  • Are there models or frameworks specifically tailored for anonymous volunteers? 
Duties
  • Conduct thorough research on existing methods for measuring the impact of anonymous call support services 
  • Review academic papers, reports, and case studies from similar peer-support and helpline organizations 
  • Use academic databases like PubMed, PsycINFO, Scopus, and Google Scholar for peer-reviewed articles. Consider grey literature such as reports from NGOs or volunteer organizations. 
  • Identify key metrics used to assess caller well-being, satisfaction, and outcomes 
  • Help compile recommendations for London Nightline on best practices for measuring the volunteer experience in an anonymous setting 
Who will the volunteers be working with?
The volunteers will be working in a group of 2-3. They will be supported by Eve throughout the project.

Time commitment

We would like the outputs to be ready by mid to late January. We anticipate that volunteers will spend between 1-2 hours a week on the tasks.
Application deadline

This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.