London Nightline is an anonymous listening and information service, operated by students for students. Individuals can speak to a trained volunteer about anything—whether it's something big or small—completely confidentially. There is no judgment or advice on how to live one's life; Nightline simply listen to whatever is on the person's mind. All volunteers are students who have undergone extensive training and understand that university life isn't always smooth sailing.
We are looking for motivated students to assist in conducting a literature review on ways that peer-support organizations can measure the impact of their call services on anonymous callers. This research will help London Nightline better understand the impact of receiving support in anonymous settings, ensuring that we can continue to develop and deliver our support to students across London and beyond.
Main research questions that will drive your search:
- How do peer-support organizations assess their services impact on service users?
- What metrics are commonly used to evaluate anonymous service user well-being and skill development?
- Are there models or frameworks specifically tailored for anonymous volunteers?
- Conduct thorough research on existing methods for measuring the impact of anonymous call support services
- Review academic papers, reports, and case studies from similar peer-support and helpline organizations
- Use academic databases like PubMed, PsycINFO, Scopus, and Google Scholar for peer-reviewed articles. Consider grey literature such as reports from NGOs or volunteer organizations.
- Identify key metrics used to assess caller well-being, satisfaction, and outcomes
- Help compile recommendations for London Nightline on best practices for measuring the volunteer experience in an anonymous setting