Our Family Connections volunteers chat with families on the telephone. Providing reassurance, care, support, and basic signposting – it’s a virtual cup of tea. It helps them to feel welcomed with love, manage expectations, ask questions and understand the next steps.
Our Family Connections volunteers chat with families on the telephone. Providing reassurance, care, support, and basic signposting – it’s a virtual cup of tea. It helps them to feel welcomed with love, manage expectations, ask questions and understand the next steps.
“The support has been amazing. It's the little things like signposting me to food banks and to local groups for babies and children. It's helped me to meet other mums. I feel much more confident to ask for help now as LV were so good and have shown that its ok to do so.”
What will I do?
- Review details of families, who are referred to Little Village for support
- Phone families to talk through their referral and understand their situation
- Share insight into essential items needed for young children
- Follow-up with families who have received gifts from Little Village
- Share information of local activities or services which might be helpful
- Listen out for areas of additional support or concern and share with the team
- Respond with kindness and empathy in emotionally sensitive conversations
- Act in a non-judgmental, inclusive and loving way