Skip to main content
Menu
Students' Union UCL - Home
  • Advice & Support

    Advice & Support

    University is a big, exciting place. But life isn’t always easy. We’re here to give you support when you need us, care about the things you care about, and fight for you when need someone in your corner. Our job is to make sure you feel supported every day.

    Read more

    • Advice
      • Housing and Accommodation
      • Money and Debt
      • Academic Issues
      • Employment Rights
    • Support
      • Flatmate Finder
      • Language + Writing
      • Financial Support
        • Student Participation Fund
        • Financial Literacy and Capability
        • Gender Expression Fund
        • Sarah Douglas Hardship Fund
      • Student Parents and Carers
      • Student Sex Workers
      • Report a Hate Crime
    • Wellbeing & Safety
      • Be an Active Bystander
      • Mental Health
      • Sexual Health
      • Spotting a Scam
      • Travelling at Night
      • Spiking
      • Sexual Violence and Harassment
    • Find help
      • Speak to an Advisor
      • Counselling Appointments with UCL
      • UCL's Report + Support Tool
  • Eat, Drink & Shop

    Eat, Drink & Shop

    We live by four promises. Four reasons our cafes, bars, shops and gym feel different to those elsewhere: we put every penny of profit back into your community, we’re always better value than the high-street, we’re at the centre of your campus community, and we choose planet over profit. 

    Read more

    • Cafés
      • Bloomsbury Café
      • George Farha Cafe
      • Gordon's Café
      • Print Room Cafe
    • Bars
      • Institute Bar & Kitchen
      • The Huntley
      • Phineas
      • Mully's
    • Shop
      • Shop at the Hanger
      • Bloomsbury Shop
  • Make a Change

    Make a change

    Together, we can make the world around us better, on campus and beyond. UCL is yours, so shape it. We’re led by students and that means you’re in charge.

    Read more

    • Representing You
      • Sabbatical Officers & Student Officers
        • Accountability
          • Officer Attendance and Voting Records
          • No Confidence Procedures
        • Your Activities Reps
      • Accountability and Questions for Officers
      • Academic Representatives
        • Academic Rep Successes
        • Find your rep
        • Staff Resources
      • Hall Community Officers
      • Student Networks
    • Your Ideas
      • Activities Zone
      • Education Zone
      • Welfare & Community Zone
      • Union Executive
      • Student Choice Awards
      • Student Insight
    • Lead
      • Rep Elections 2024
        • Trustee Accountability
      • Sustainability
        • Student Sustainability Council
        • UCL students organising for sustainability
        • Dissertations for sustainability
        • Reduce, Reuse, Recycle
        • Microwaves map
        • Sustainability strategy and impact
          • 'Ditch the Disposable' campaign
    • Community Volunteering
      • Find an opportunity
  • Societies

    Societies

    If you can imagine it, there’s probably a society for it. Wherever your curiosity takes you, whatever passion inspires you, you’ll find a home in our student-led groups.

    See our groups

    • Meet Our Groups
      • Find a Club or Society
      • Find your departmental society
      • artsUCL
    • Running Your Group
      • President and Treasurer Hub
      • How-to-Guides
    • Society Events
    • Start a New Club or Society
    • Visiting & Associate Membership
    • Club and Society Elections
  • Sport & Fitness

    Sport & Fitness

    We’ll keep you active in a way that works for you. Sport is for everyone, and we’ll help you find your level. From a casual class to captaining a competitive club, live an active lifestyle with us.

    Read more

    • TeamUCL
      • Find a club
      • Performance Sport
      • Events and Campaigns
      • All Jokes Aside
      • Social Sports
    • Bloomsbury Fitness
      • Explore the Gym
      • Join Us
      • Book a Class
      • Book our Squash Courts
      • Frequently Asked Questions
    • Project Active
      • Find an in-person class
      • Find an online class
      • Join Social Sport
      • Frequently Asked Questions
  • Volunteering

    Volunteering

    This is how you make a difference during your time here, and while you’re at it, add valuable stuff to your CV, give back to the communities you’re living in and discover London in a unique way. 

    Read more

    • Opportunity Finder
      • Volunteering and Your Course
      • Volunteering and Your Career
        • Alumni Stories
        • Volunteering & Your CV workshops
      • Browse the directory
    • Get started
      • Volunteering for Postgrads
        • Bulletin Subscription
        • What happens next?
      • About the Volunteering Service
      • Frequently Asked Questions
      • Social Hackathons
      • Support the UN's Sustainable Development Goals
      • UCL Volunteering Society
    • Student-Led Volunteering
      • Student-Led Project Directory
      • Project Leader Resources
      • For current Volunteers
      • Getting started
      • Frequently Asked Questions
    • Community Research Initiative
      • Community Noticeboard
      • Info for master's students
        • CRIS Student Showcases
        • Sign up
        • Develop into a great research collaborator
        • Have a conversation, be inspired!
        • Meeting the community
      • Info for community organisations
        • Get yourself a Students' Union profile!
        • Taking part in the clinic
        • What do we get out of this?
      • Info for PhD students
      • Info for staff
  • What's On

    What's on

    Our events are designed to help you meet people, try new things and have fun. Events are for everyone, but we’ve highlighted ones that are family friendly or good for postgrads. Enjoy!

    View the calendar

    • Highlights
      • artsUCL
      • Winter Festival
      • Project Active
    • Nightlife
      • Club Nights
      • Events at Phineas
      • Sports Night
    • UCL East
      • Events at UCL East

User account menu

Menu Menu
  • Log in

Advice Service Policies and Procedures

Breadcrumb

  1. Go to the Students' Union UCL homepage
  2. Advice & Support
  3. Find Help
  4. Advice Service
  5. Advice Service Policies and Procedures
Advice Service Confidentiality PolicyDownload
Advice Service Complaints PolicyDownload
Advice Service Withdrawal of Service PolicyDownload
Last updated 3 years ago

Speak to an Advisor

Menu Menu
  • Advice Service Contact Form
  • Advice Service Policies and Procedures

Sponsored content

Footer

Menu Menu

Self Service

  • My account

Top Links

  • JobShop vacancies
  • Privacy and data protection
  • Presidents & Treasurers Hub
  • Health & Safety

Follow us

  • Facebook
  • Instagram
  • Twitter / X

Useful info

  • Contact us
  • About us
  • Work for us
  • Advertising at UCL
  • Accessibility
  • Sitemap
  • Faculty Merchandise Orders
  • Advice & Support
    • Advice
      • Housing and Accommodation
        • Types of Accommodation
        • Finding Accommodation
        • Advice for Renters
          • Student guide to tenant fees
        • Housing Repairs
        • Council Tax
        • Useful Housing Contacts
      • Money and Debt
        • Budgeting and Managing Your Income
        • Student Financial Support
        • Managing Debt
        • Postgraduate Funding
      • Academic Issues
        • Academic Misconduct
        • Extenuating Circumstances
        • Delayed Assessment Scheme
        • Interruption and Withdrawal
        • Office of the Independent Adjudicator (OIA)
        • UCL Complaints Procedure
        • UCL Disciplinary Code and Procedure
          • Tips for Panel Hearings
      • Employment Rights
    • Support
      • Flatmate Finder
      • Language + Writing
      • Financial Support
        • Student Participation Fund
        • Financial Literacy and Capability
        • Gender Expression Fund
        • Sarah Douglas Hardship Fund
      • Student Parents and Carers
      • Student Sex Workers
      • Report a Hate Crime
        • Report a Hate Crime or Hate Incident
        • Hate Crime Resources
    • Wellbeing & Safety
      • Be an Active Bystander
        • Our Journey
          • The History
          • Our Aim
          • Tackling Unacceptable Behaviours at UCL
        • Reporting
          • to Union
          • to UCL
          • to Police & TfL
        • Frequently Asked Questions (FAQs) for Students
        • Frequently Asked Questions (FAQs) for Departments
        • Contact Us
      • Mental Health
      • Sexual Health
      • Spotting a Scam
      • Travelling at Night
      • Spiking
      • Sexual Violence and Harassment
    • Find help
      • Speak to an Advisor
        • Advice Service Contact Form
        • Advice Service Policies and Procedures
      • Counselling Appointments with UCL
      • UCL's Report + Support Tool
  • Eat, Drink & Shop
    • Cafés
      • Bloomsbury Café
      • George Farha Cafe
      • Gordon's Café
      • Print Room Cafe
    • Bars
      • Institute Bar & Kitchen
      • The Huntley
      • Phineas
      • Mully's
    • Shop
      • Shop at the Hanger
        • Sustainability
      • Bloomsbury Shop
  • Make a Change
    • Representing You
      • Sabbatical Officers & Student Officers
        • Accountability
          • Officer Attendance and Voting Records
          • No Confidence Procedures
        • Your Activities Reps
      • Accountability and Questions for Officers
      • Academic Representatives
        • Academic Rep Successes
        • Find your rep
        • Staff Resources
      • Hall Community Officers
      • Student Networks
    • Your Ideas
      • Activities Zone
      • Education Zone
      • Welfare & Community Zone
      • Union Executive
      • Student Choice Awards
      • Student Insight
    • Lead
      • Rep Elections 2024
      • Sustainability
        • Student Sustainability Council
        • UCL students organising for sustainability
        • Dissertations for sustainability
        • Reduce, Reuse, Recycle
        • Microwaves map
        • Sustainability strategy and impact
          • 'Ditch the Disposable' campaign
    • Community Volunteering
      • Find an opportunity
  • Societies
    • Meet Our Groups
      • Find a Club or Society
      • Find your departmental society
      • artsUCL
    • Running Your Group
      • President and Treasurer Hub
        • Skills Sessions
        • Sports Clubs
          • Captains
            • Arranging transport to and from fixtures
            • Reclaim Match Travel Expenses
            • Paying your referee
          • Presidents
            • How to Order Kit
            • How to get the right insurance for members and coaches
            • Organise a trip or tour
            • Entering External and BUCS/LUSL Leagues, Knockouts, Tournaments and Events
            • Running a Project Active session
          • Sports Finance
        • Arts and Societies
          • How to hold fair auditions
          • How to submit a theatre bid
        • Running events
          • Guidance
          • Club and Society Room Bookings
          • Event Deadlines
          • Club and society room bookings
            • Union Rooms
            • Union Bars
            • UCL Rooms
            • Sports Facilities
            • External Venues
          • Organise an Event with an External Speaker
          • Publicising your activities and events
            • How to add a Club/Society event to the What's On Calendar
          • Equipment
            • Hiring and borrowing equipment
          • Event Forms
        • Finances
        • Health and Safety
          • How to report an incident or accident
          • Risk Assessments
          • Catering and Food Safety
          • Insurance
            • Insuring equipment
            • How to Make an Insurance Claim
          • Key Event Safety Contacts
          • Our Commitment
        • Rules and Regulations
          • How to run an AGM
          • How to run an EGM
          • Your Constitution
            • Removing someone from your committee
          • Non-student membership
          • Complaints
        • Friends' Trust Applications
      • How-to-Guides
    • Society Events
    • Start a New Club or Society
    • Visiting & Associate Membership
      • Associate/Visiting membership terms and conditions
    • Club and Society Elections
  • Sport & Fitness
    • TeamUCL
      • Find a club
      • Performance Sport
      • Events and Campaigns
      • All Jokes Aside
      • Social Sports
    • Bloomsbury Fitness
      • Explore the Gym
      • Join Us
      • Book a Class
      • Book our Squash Courts
      • Frequently Asked Questions
    • Project Active
      • Find an in-person class
      • Find an online class
      • Join Social Sport
      • Frequently Asked Questions
  • Volunteering
    • Opportunity Finder
      • Volunteering and Your Course
        • HEAR Community Volunteering
        • Volunteering in Departments
      • Volunteering and Your Career
        • Alumni Stories
        • Volunteering & Your CV workshops
      • Browse the directory
    • Get started
      • Volunteering for Postgrads
      • About the Volunteering Service
        • Contact the Volunteering Service
        • Info for Recruiters
          • Partners Breakfasts
          • Promoting your volunteer roles
          • Partner Profiles
        • Sign up for our newsletters
        • Volunteering Fairs
        • Volunteering Awards
          • Volunteering Awards 2020
          • Volunteering Awards Ceremony 2021: Your Definitive Guide!
          • Oliver Hare UCL Altruism Award
        • Our Aims and Objectives
        • Meet the team
        • Now you're volunteering
        • Safeguarding
        • Find the Volunteering Service
        • Our Impact
        • Our three year strategy
        • Our Service Standards
        • Volunteering Society
        • Think Tank
        • Postgrad Focus Groups
        • Community Volunteering Strategy
        • Supporting Partners
      • Frequently Asked Questions
      • Social Hackathons
      • Support the UN's Sustainable Development Goals
      • UCL Volunteering Society
    • Student-Led Volunteering
      • Student-Led Project Directory
      • Project Leader Resources
        • Volunteer Expenses
        • Volunteering Service Student Led Projects Registration Form
        • Accident & Emergency Procedure
      • For current Volunteers
      • Getting started
      • Frequently Asked Questions
    • Community Research Initiative
      • Community Noticeboard
      • Info for master's students
        • CRIS Student Showcases
        • Sign up
        • Develop into a great research collaborator
        • Have a conversation, be inspired!
        • Meeting the community
      • Info for community organisations
        • Get yourself a Students' Union profile!
        • Taking part in the clinic
        • What do we get out of this?
      • Info for PhD students
      • Info for staff
  • What's On
    • Highlights
      • artsUCL
      • Winter Festival
      • Project Active
    • Nightlife
      • Club Nights
      • Events at Phineas
      • Sports Night
    • UCL East
      • Events at UCL East
  • Log in