Joining and new members
- How do I join the gym?
As a new member, you can purchase a membership via this website. You will receive a confirmation email after purchase, please come in person to activate your membership within 7 days. You can view the different membership options online.
You can also come and see us in the gym to sign up and pay for your membership there.
If you are already a registered user/member (including day members) at the gym and want to renew or upgrade your membership, please come to the TeamUCL Gym reception and we’ll get you going again in no time.
- Do I have to be a member of TeamUCL or a sports society to join?
Anyone from students, staff, alumni to members of the public can train in our gym and we have lots of membership options to choose from to best suit your needs .
- What are my membership options?
We have membership options for students, staff, alumni and community users. Head to our memberships page to find out about the range of benefits on offer.
You can pick the membership which suits you with special student prices, whether a day pass for a one day occasion, monthly rolling subscription for full flexibility or one of our paid up front memberships!
- What's included in my membership?
All our memberships give you full access to the facilities and all of our state of the art equipment, or classes. Our monthly direct debit and annual memberships are also entitled to sign up to BUCSUNIversal at TeamUCL Gym| Students Union UCL which means you can train at other university sites for no further cost!
- Can I trial the gym before joining?
We are very happy to give you a gym tour and show you around - just head to reception and we’ll get this sorted for you. If you’d like to try the equipment or a class you can purchase a day pass from £7.50 (dependent on student status) which can be done with the team at the gym reception desk.
- How can I pay for my membership?
Our day pass, 1 month or 12 month memberships can be taken out online or in person at our gym reception which are paid in full, upfront.
For more flexible monthly memberships you can purchase a rolling monthly membership online and pay via direct debit (this requires a UK bank account).
- I've purchased my membership online, how do I activate it?
To activate your membership please head to the reception desk of the gym on Level 3 of the Bloomsbury Theatre building within 7 days of purchase, where a member of our reception team will be able to assist you.
- Can I have an induction?
All new members are entitled to a complimentary 45 minute induction which must be booked by speaking to one of the team at reception.
You can find out more induction information and complete your mandatory Par-Q form before booking in your session with the reception team who will be happy to answer any further questions.
- When are you open?
Monday - Friday: 07:00 - 22:30
Saturday & Sunday: 09:00 - 21:00
Women's only hours:
Wednesday, 07:00 - 09:30
Sunday, 19:00 - 21:00
Quiet Hours:
Tuesday and Thursday, 10:30 - 12:00
Saturday and Sunday, 12:00 - 13:30
- Can non-members use the gym?
Non-members are able to use TeamUCL Gym by purchasing one of our day passes! You will need to head to reception where a member of staff will add you to our system.
- Are there any rules to using TeamUCL Gym facilities?
We ask all users to treat our facilities and staff with respect as well as abiding by our Code of conduct which you can find posted around the facility.
Bloomsbury Fitness Rules | Students Union UCL
When becoming a member you also accepted our Terms and Conditions and to follow our User Guide standards.- Can I cancel my membership if I change my mind later?
Monthly direct debit memberships can be cancelled at anytime with no hidden exit fees online by completing this form. Please note you will also need to cancel your Direct Debit at least 5 working days before your next payment is due, payments are taken on the 1st of each month.
Paid in full memberships are strictly non-refundable and non-freezable, with the exception of the extenuating circumstances.
For more information on membership cancellations you can read our Terms and Conditions.
Current members
- How do I find out what my membership number is?
You can find this in your membership confirmation email after sign up however if you can't find this you can ask the reception team either in person or by calling on 020 7679 7221, you will need to first use this link to set up your online account
- How do I cancel my monthly Direct Debit?
Monthly direct debit memberships can be cancelled at anytime with no hidden exit fees online by completing this form. Please note you will also need to cancel your Direct Debit at least 5 working days before your next payment is due, payments are taken on the 1st of each month. Late cancellations will not be refunded.
- What should I do if I forget something at the gym?
Our team will keep lost property found in the gym for 1 week except spoiled/ unhygienic items (damp/wet towels, sweaty/ unhygienic clothes, food items) which will be disposed immediately. To claim items members must visit our reception and provide a detailed description of the item.
Other items of high value (electronic items or jewellery) will be kept for 4 weeks. To claim these items members will need to visit our reception and unlock the items when possible or provide other form of identification.
All the unclaimed items will be disposed or destroyed following UCL data protection regulations after this period.
TeamUCL Gym does not accept responsibility for personal private property whilst on the premises. Please leave your personal belongings safely locked in the lockers provided in the gym.
- How do I leave feedback/complaint about the gym?
We want to hear from you on ways in which we can improve our service. Feedback helps us to identify areas in which we can do better. You can submit any feedback to the team by emailing [email protected]
Have a complaint? We want all of our members, customers and everyone who deals with Students’ Union UCL to be happy with their experience. However, if things do go wrong, we want you to be able to let us know.
- I'm struggling to pay my membership. What can I do?
All our memberships have no joining fees and our monthly memberships give you the option to cancel at anytime with no hidden exit fees! If you are looking for support in funding a membership you can find out more about our Student Participation Fund | Students Union UCL
- Where can I view my membership T&Cs?
You would also have agreed to meet our Terms and Conditions when purchasing a membership and we expect all members to adhere to our Code of Conduct.
Facilities
- Do I need a padlock for the lockers?
Our new lockers are fitted with keypads that are easy to use and mean you don't need a padlock or a coin - instructions are on the back of the locker doors, however should you need further help simply ask a member of staff..
- Where can I get changed?
TeamUCL Gym has newly refurbished gendered changing rooms with showers and lockers, however if you would prefer an alternative or gender-neutral space please visit UCL facilities guide for shower facilities and toilet facilities.
- Do you offer Personal Training?
All new members are entitled to an initial 45 minute complimentary induction with one of our trainers.
If you are looking for more regular 1-2-1 sessions you can look through our trainers' profiles and complete the initial interest form before selecting the package best suited to you.
- Do you have squash courts?
TeamUCL Gym hosts 3 squash courts which are bookable for both members and non-members.
Members can book squash courts via the free member app for a £4 charge per 45 minute slot up to a week in advance.
Non-members can also use our squash courts for a £4 charge, however they must also purchase the appropriate day pass, this must be done in person as we do not take over the phone payments.
- I've forgotten an item. Can I borrow/buy one?
At the gym reception you will find a variety of items for purchase to aid your workout - from energy drinks to shower products! We also have a clothing range in a host of colours and sizes.
- Can I book space in the gym for my sports club?
Clubs and societies can book additional space by emailing [email protected] with their requests.
- Who can use the Mandela Studio / Multi-purpose room / Squash Courts?
When there are no bookings our members are free to use any of our spaces for their personal use, we suggest you ask reception for availability upon arrival
Classes
- How do I book a class?
Our fitness classes are all included in our memberships and you are not limited to how many you can do.
To book a class, as a member, all you need to do is download our app, once you've signed in/ created an account you can book your spot up to one week ahead of a class!
Non-members can attend classes after purchasing a day pass, however they will be unable to reserve a spot in a class until the day of the class.
- How far in advance can I book a class?
You can book classes online using the app up to 7 days in advance if you are an annual or monthly member.
If you are purchasing a day pass you cannot book classes in advance though may enquire upon purchasing your day pass.- What happens if I arrive late to a class?
You will not be allowed to join a class more than 5 minutes after it has started due to health & safety reasons and general etiquette to other attendees.
- I can't make a class I booked. What should I do?
You should log into the app as soon as possible and cancel your booking. Class numbers are limited so this will free up your space for another member to join. Members can cancel bookings 12 hours before a class using the app, however if your class is within the next 12 hours please call reception.
- What happens if I miss a class?
As class numbers are limited, we want everyone to have the opportunity to join a class if they wish to, so if you fail to attend a class you have booked without cancelling or cancelling less than 12 hours before, we will have to mark a 'strike' against your account - this is also applicable for late comers.
Members with more than 3 strikes in a month will be banned from booking classes via the app, this doesn't mean you are not allowed to attend a class but you will be unable to pre-book.- Can I suggest a class?
We always want to hear how we can better your experience! Feel free to talk to any of our gym or reception staff in regard to the class options - if you'd prefer to email us you can do so to [email protected]
'Women's only' and 'Quiet' hours
- Why are we doing women's only hours?
We want to get more women involved in physical activity and break down any barriers that may be stopping our members from being active!
When a service is dominated by one gender it can act as a barrier that prevents others from accessing local facilities that should be open to all.
There are also religious and cultural factors to consider. Some women are simply prohibited to expose too much of their bodies to men.
- I have paid for access to the gym but I’m not allowed in for time I have paid for?
We are reducing access for men two hours a week and adding two hours for women only sessions outside of the gym’s normal opening hours.
- Why don't we have men's-only sessions?
Currently women are not accessing the gym as much as their fellow students, we want to take action to make women feel comfortable in the gym. One of the best ways to do this is to have women only gym sessions.
Unfortunately In three years the Everyday Sexism Project has received a whopping 984 testimonies from women writing about their experiences of sexism, harassment and assault at the gym. This is a reality for a lot of our members and these sessions go a long way to making women feel confident in using the gym.
- What about trans and non-binary students?
We trust students to use the facilities that best fit their identity and will do everything we can to create an inclusive environment for all students.
If you’re not a member of the gym already, your first women only session is completely free, all women only gym sessions thereafter are £4 and include a free Project Active class.
- What are 'quiet hours'?
Since the scheme’s introduction in 2021, we've received positive feedback from our members that 'quiet hours' have helped make the gym a more accessible space for members that prefer a quieter environment. We hope that the times and days will provide a wider number of members with access to the gym. If you have any feedback on quiet hours, please speak to a member of staff.
Quiet Hours are Tuesday and Thursday 10.30 - 12.00 and Saturday and Sunday 12.00 to 13.30
What do Quiet Hours look like?
» No loud music over the fitness suite speakers;
» Turning off of all public TV screens within the fitness suites;
» Avoidance of public announcements (unless there is an emergency);
» A polite request that all fitness users work out as quietly and respectively as possible.
BUCSUNIversal gym membership
- What is the BUCSUNIversal gym scheme?
The BUCSUNIversal gym scheme allows you to access other university gym facilities when you purchase a membership at your university of study or work. You can find out more information on the UNIversal gym membership webpage
- Where can I find out what facilities I can access?
All participating universities are offering access to their gym facilities. Some universities also offer access to classes and swimming facilities. It is your responsibility to check the availability before visiting another university gym. Universities are able to place restrictions on using their facilities depending on visitor usage.
- Do I have to purchase membership from my own University?
Yes, to be a part of this membership scheme and benefit from using over 80 other gym sites, you have to purchase your annual membership from the University which you study/work at.
To find TeamUCL Gym please download the BUCS Playwaze app and after signing in/ creating an account you can search for TeamUCL Gym and request to join. This will then be approved by our reception team after checking your membership status
- Who is the BUCSUNIversal gym scheme open to?
Currently the scheme is for students and staff who purchase memberships at their University study/work. If you are a non UCL student and you purchase a membership with us, you will not be eligible for this scheme.
Other
- Are there situations where TeamUCL Gym may have to unexpectedly close?
Occasionally we may have to close our facilities or amend our opening hours, to prioritise the health and safety of our members. Examples of this may include, but are not limited to:
» High temperature or humidity
» High winds or storms
» Flooding
» Drought
In such situations, we will be guided on the following advice when deciding on whether to close the facility:
» Government health guidelines (red health warnings)
» Government transport guidelines (e.g., advice not to travel due to weather conditions)
» Met Office weather warnings (where dangerous weather is expected)
» UCL safety services advice
» Where any weather effects may conflict with the TeamUCL Gym risk assessment
In the event of these extreme occasions, we will notify all members via email, update our website and post on social media with any changes to opening hours.
- How do I submit a complaint?
We want all of our members, customers and everyone who deals with Students’ Union UCL to be happy with their experience. However, if things do go wrong, we want you to be able to let us know.
- How do I leave feedback about the service?
We want to hear from you on ways in which we can improve our service. Feedback helps us to identify areas in which we can do better.
Please submit feedback to the team at [email protected]
- What do I do if I have an accident or a near miss incident in the gym?
It is vital that all accidents and near misses are reported to TeamUCL Gym Reception and RiskNet. In all accidents, injuries or near miss cases, you must complete an Incident/Accident Report Form online via UCL RiskNet no later than 24 hours after the incident. Report an incident on UCL RiskNet.
In the event of serious injury or a life threatening situation, on-campus emergency services must be called immediately via +44 (0)20 7679 2222 or extension 222 from a UCL landline and TeamUCL Gym Reception staff must be notified as well.
Have we missed something?
If you can't find an answer to your question above please contact us and we'll get back to you as soon as possible.
Call us: 020 7679 7221
Email us: [email protected]
Instagram: @bloomsburyfitness