Our Advice Service remains open during the summer months, and our reception is open between 10:00 and 16:00 every Monday to Friday. This may sometimes change due to staff availability but you can always reach us by completing our online contact form and a member of our team will be happy to support you.
We’ve compiled some advice for the summer months, focusing on the issues you regularly contact us about. We've also put together some frequently asked questions about how we can still support you over the summer.
Your summer advice guide
Academic misconduct
As there are lots of assessments taken in a short time, unfortunately there are usually a number of allegations of misconduct during exam periods.
If you receive an allegation, help and information is available. Your Advice Service has online resources and advisors who can support you with the process:
Academic Misconduct: What happens if I receive an allegation?
Results and Academic Appeals
We know this can be a stressful time, and some of you will be unhappy with your results. Your Advice Service has some useful information about what happens next and can advise you about the formal appeal procedure if needed:
Student Complaints & Appeal Procedures
UCL results day July 2025: Your options
Finding accommodation and checking your contract
Thinking about where you're going to live for your next year at UCL? We've put together a few questions we get asked a lot, just to get you started:
A guide to accommodation for 25/26 academic year
We have a whole range of resources on our website, including a Renter’s Checklist you can use to help you understand the key things to check with the property and your contract, before you sign anything:
If you have more questions about your tenancy agreement, our trained advisors are here to help you understand your agreement and give an overview of your rights as a tenant.
As a UCL student, you can also book an appointment with University of London Housing Services for contract checking.
Money worries
Your Advice Service has some useful tips for managing your money and getting help:
How to create a budget
Money and debt advice
For help, advice, or just a friendly chat about your financial situation, drop us a message at su.advice.money@ucl.ac.uk — we’re here to help.
Frequently Asked Questions
- Is the Advice Service still open during the summer?
Yes, the Advice Service reception on the 1st Floor of 25 Gordon Street on the Bloomsbury campus is still open between 10:00 and 16:00 every Monday to Friday.
We offer advice in-person, or via email, telephone and video/voice chat on Microsoft Teams.
- What’s the best way to contact the Advice Service during the summer?
We still offer advice in-person, or via email, telephone and video/voice chat on Microsoft Teams.
You can complete our online contact form at any time. Please allow 5 working days for us to confirm receipt of your query and suggest some next steps.
You can also visit our reception between 10:00 and 16:00 every Monday to Friday, or call us on 020 3549 5232. Our phone line will be open between 10:00 and 16:00 every Monday to Friday.
- What kind of issues can the Advice Service help with?
We can still help with a variety of issues, but some of the most common we see at this time are:
Money worries during the summer months
Academic Misconduct allegations
Questions about finding somewhere to live
Checking over housing contracts before you sign
Issues getting your deposit back
Appeals or concerns either before or after your results are released