Support over the Break
Our Advice Service will be closed from 16:00 on Wednesday 16 April 2025 to 10:00 on Wednesday 23 April 2025 for the Spring Break.
Resolving Complaints Informally at University
Navigating university life can be challenging, and encountering issues that lead to complaints is not uncommon. Whether it's a dispute with a lecturer, dissatisfaction with a course, or issues in your student accommodation, you might be thinking about escalating matters formally.
Postgraduate Results Day March 2025: Your options
This advice applies to postgraduate taught students with resits/deferrals from the 2023/24 academic year, and also to those students with a January programme start date.
What to do if you're struggling to find accommodation
There are many reasons you might not have sorted your accommodation yet for this coming academic year. Maybe you’re a new student who applied for UCL accommodation after the deadline? Or a continuing student struggling to navigate the London housing market? 
Academic Misconduct: What happens if I receive an allegation?
Receiving an allegation of Academic Misconduct can be stressful, but understanding the process can help you navigate it calmly and effectively. Here’s what you can expect.
Advice if you’re arriving in London in January
This advice applies to the 2023/24 academic year.Whether you’re a postgraduate or affiliate student starting your studies at UCL this January, or are just needing a refresher of support available, our Advice Service is here to help you navigate student life.
Advice Service Insight Report: Term One 2022
Students’ Union UCL’s Advice Service is our free advice service. It is available to all students studying at UCL, as well as prospective students who hold an offer for a UCL programme of study, students on interruption of studies with matters relating to their studies, or recent graduates where there is an ongoing matter.