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How the Advice Service supported you last year
What is the Advice Service?Students’ Union UCL’s Advice Service is a free service, available to all students studying at UCL.
Support over the Break
Our Advice Service will be closed from 16:00 on Friday 19th December 2025 to 10:00 on Monday 5th January 2026 for the Winter Break.
Advice Service Testimonies - Eve, Postgraduate (Taught)
I approached the Advice Service, for help navigating UCL’s exam regulations and Academic Appeals process. Over the past year, their insight has been invaluable in addressing the wider challenges students, particularly those with disabilities, face during their studies. Time and again I have been amazed by the depth of their knowledge.
Late Summer Assessments 2025 results: Your options
This advice applies to the 2024/25 academic year.
What to do if you're struggling to find accommodation
Please note - this article related to the 25/26 academic year, and has not been updated to take into account changes from 1 May 2026 due to the new Renters Rights Act, or changes to the UCL Accommodation Guarantee.
Support over the Summer
Our Advice Service remains open during the summer months, and our reception is open between 10:00 and 16:00 every Monday to Friday. This may sometimes change due to staff availability but you can always reach us by completing our online contact form and a member of our team will be happy to support you.
Navigating Exam-Time Challenges: What To Do If You Have Concerns
Navigating Exam-Time Challenges: What To Do If You Have ConcernsAs exam season comes towards an end, you might be wondering how your assessments went and what to do while you wait for your results.
Your Student Maintenance Loan’s About to Drop — Here’s How to Make It Last
Managing your money can feel overwhelming, especially when that maintenance loan payment hits your account. It might look like a lot at first, but without a plan, it can vanish quicker than you think.
Resolving Complaints Informally at University
Navigating university life can be challenging, and encountering issues that lead to complaints is not uncommon. Whether it's a dispute with a lecturer, dissatisfaction with a course, or issues in your student accommodation, you might be thinking about escalating matters formally.
Academic Misconduct: What happens if I receive an allegation?
Receiving an allegation of Academic Misconduct can be stressful, but understanding the process can help you navigate it calmly and effectively. Here’s what you can expect.
Advice if you’re arriving in London in January
This advice applies to the 2023/24 academic year.Whether you’re a postgraduate or affiliate student starting your studies at UCL this January, or are just needing a refresher of support available, our Advice Service is here to help you navigate student life.