E-mail confirmation
All of the products and services sold on this site are confirmed by an e-mail receipt. If you do not receive an e-mail confirmation please contact us.
Club & Society memberships
By signing up to be a member of a club or society, you agree to abide by the Students' Union UCL governing documents and be subject to our Data Protection and Privacy Policy.
If you wish to make a complaint about how you have been treated by a member of a club or society, or about the activities a club or society is undertaking, please visit and complete a complaint form here.
Students' Union UCL will share data on club & society memberships with UCL, for the purpose of alumni relations activity and other statistical purposes. For more, see our Data Protection and Privacy Policy
Under 18s require specific permission from parents or guardians to take part in Club or Society activity - for more information and to upload requests to join student groups please go complete the webform here.
Refunds for club/society memberships
If you would like to request a refund from a club or society please initially try to resolve any issue informally with the club/society's President.
In the event that you would still like to request a refund please complete the webform here.
TeamUCL Gym memberships
Memberships are strictly non-transferable and non-refundable.
Please visit the TeamUCL Gym website for more information
The Hanger (online merchandise shop)
The appearance of some items may vary slightly between online & in-person.
Customer information is held in line with our Data Protection and Privacy Policy.
Orders
All orders are subject to product availability & our confirmation of the order price. We reserve the right to refuse or cancel any order. If this does happen, a member of staff will be in touch as soon as possible to explain why. If we discover an issue during the processing of your order, a member of staff will be in touch with you via email.
If we discover an error in the pricing of your order, a member of staff will be in contact with you to reconfirm your order (at the correct price) or cancel it. Where no response is received within 10 working days, the order will be cancelled.
If you are looking for order updates or have any issues with your order, please contact the Hanger's online Customer Care team.
Shipping
We offer UK and international shipping. Prices will be calculated at checkout and please note international orders may incur additional delivery fees. Please read our shipping policy for full information.
Returns & Exchanges
We offer a 30-day refund policy on our products. Full guidance on returns & exchanges is available here.
Event tickets
Events tickets sold through this website are issued on behalf of Students' Union UCL and are subject to the following Terms and Conditions:
- Tickets cannot be exchanged, transferred, or resold for commercial gain.
- Unless stated, tickets are non-refundable.
- Any non-named guests must be present at the time of entry.
- Students' Union UCL and their representatives, clubs and/or societies, and/or the venues, reserve the right to refuse admission, and may, on occasions conduct security searches.
- Please check all your tickets on purchase, as mistakes cannot always be rectified.
- Students' Union UCL reserves the right to alter or vary the content or timing of the whole or any part of events due to circumstances beyond our reasonable control without being obliged to refund or exchange tickets.
- Students' Union UCL cannot accept responsibility for any loss or damage to personal property brought to events.
- If you have any queries regarding your event ticket order, please contact the email address listed on the event page.
- Entry to all events is subject to UK law.
These terms and conditions shall apply to all transactions conducted through this website. Read them before you place an order. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering tickets from the website, and "we", "our" and "ours" are references to us the website.
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
When placing an order for tickets you must make sure all details submitted are accurate to the best of your knowledge. If you submit erroneous details then you may not receive the correct order at the correct email address.
When you place an order you are offering to purchase tickets subject to these Terms and Conditions. We will not be bound to supply any tickets ordered until we have notified you of our acceptance of an order. We are entitled to reject an order, and if we do so we will inform you that we have rejected it and also the reason for rejecting it.
Tickets are sent as an order number in a confirmation email, which you must use as stated on the email. You must also show valid proof of ID to redeem entry into the event, or to collect physical tickets from our box office.
All tickets are advertised for sale subject to availability. In the event of us being unable to supply the tickets ordered, we will inform you as soon as possible. Where tickets are unavailable for any reason, we may propose to provide you with substitute tickets of equivalent quality and price. Should any tickets ordered not be available or any substitute tickets not be to your reasonable satisfaction, we ask that you return the tickets to us at your expense. If you have already paid for the substituted tickets or any tickets that are not available (for example, where you have paid by personal cheque), a full refund of the purchase price will be given.
We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of tickets is the price in force at the time of us accepting your order. If a ticket has been listed at a lower price by mistake and you have ordered that ticket, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the tickets, a full refund will be issued.
Ticket refunds and cancellations
- Unless stated, tickets are non-refundable.
- if an event has been cancelled, refunds will be made automatically. All refunds will be made at the ticket value at the time of booking and processed through our website directly into the bank account used to place the order.