I approached the Advice Service, for help navigating UCL’s exam regulations and Academic Appeals process. Over the past year, their insight has been invaluable in addressing the wider challenges students, particularly those with disabilities, face during their studies. Time and again I have been amazed by the depth of their knowledge.
My main concern was the newly centralised Academic Appeals process, which created confusion among staff and made obtaining clear guidance difficult. Their up-to-date advice was crucial, especially as I had to disclose challenges posed by my disabilities, including depression, anxiety, and OCD. Their empathy and understanding made this extremely vulnerable process far less daunting. Despite my struggles to consistently communicate at times, the prompt and tailored support ensured I never felt pressured or alone.
Their support was sensitive to my disabilities, which often leave me immobilised and struggling to complete tasks. They gave me the space and safety to express my needs at my own pace, empowering me to advocate for my academic rights and persist with my appeal.
Since seeking advice, my situation has significantly improved. It provided the clarity I needed to navigate a confusing appeals process that UCL’s website did not adequately explain. Beyond academics, advice on housing issues, including an illegal eviction, has been equally invaluable. They have gone above and beyond, continuing to support me in ways I didn’t know they could, even as I transition out of UCL.
I highly recommend this service. It has helped me navigate systemic challenges, making my time as a disabled student at UCL far more manageable and hopeful. For disabled students, I strongly encourage reaching out early to the UCL Student Union without hesitation. Addressing challenges head-on is crucial, as our unique circumstances require special consideration. Knowing your rights is the first step to accessing the support you deserve and making the most of your time at UCL.
Eve, Postgraduate (Taught)