Wellbeing Caller

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Age UK Islington
Age UK Islington is a charity which uses innovative techniques to provide support to Islington residents over the age of 16, enabling them to use self-help approaches to manage their own health and wellbeing. We focus on prevention: identifying those in need facilitating support before situations escalate. This, in turn, reduces over reliance on or inappropriate use of public funded services -…
Description

Are you a good listener? Can you empathise with the struggles of other people? Then this role may be for you! We currently have a few UCL students in this role and they are doing a great job reaching out to our clients. We are looking for enthusiastic and empathic volunteers who likes a chat but are even better at listening and picking up on the subtleties that may indicate that someone isn't doing so well. Your role will be to phone Age UK Islington clients and do a wellbeing check; sometimes this will only be a quick two minutes chat, other times the conversations will go on for a much longer time. You will record information from the chat on our CRM system using the client's own words, escalating to other services and managers when necessary. 

 

Duties

As a wellbeing caller, you will phone clients of Age UK Islington (AUKI) to complete a wellbeing check, log details from the call on our CRM system, and flag up anyone that may need more assistance or further access to services.

Who will the volunteers be working with?
Clients of Age UK Islington of all ages from 18 and up.
Training
You will have an informal interview, complete some safeguarding courses online, listen to a volunteer induction presentation, and receive role specific training. You will be followed up closely by your line manager who will be available to offer any support you may need. We also offer other relevant training opportunities and host a monthly volunteer get-together/supervision where you will have a chance to discuss any issues, questions, comments etc.

Time commitment

Because the training and administrative work required to get a volunteer set up is quite extensive, we are asking for a commitment of a minimum of 3-4 hours a week for at least 6 months.

Categories

UCL Departments

This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.

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