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Age UK Westminster
Age UK Westminster exists to promote the well-being of older people in the City of Westminster and help make life a fulfilling and enjoyable experience within our local community.

At Age UK Westminster we run a weekly Information and Advice telephone helpline for our clients, service users and the public. The telephone helpline operates between 10am - 2pm Monday to Friday. We ask volunteers to commit to at least one day (4h) a week.

We completely rely on the support of our friendly, diverse and dedicated team of Telephone Enquiries and Signposting Volunteers to ensure this vital service continues.

We’d love you to join this amazing team for just 4 hours per week. You will volunteer in our office, based at the Beethoven Centre, Third Avenue, London W10 4JL.

Your duties will include handling general telephone enquiries, providing information and signposting callers to other external agencies so that they can access the services they require. We’d also ask you occasionally to support our small team of staff with their admin tasks. 


Summary of duties:

  • Acting as the first point of contact for the office and responding to enquiries from callers
  • Providing information about AUKW services and signposting callers to other relevant agencies
  • Logging all telephone enquiries on to AUKW CRM database
  • Ensuring that messages are passed on to relevant staff members promptly and as appropriate 
  • Ensuring that voice messages that are left on the phone the previous day are actioned promptly
  • Booking appointment for service users who wish to have face-to-face meetings with the I&A team
  • Assisting with any other general admin tasks as required
Who will the volunteers be working with?
Volunteers will be supported by both the Volunteer Coordinator and the Office Coordinator.
All volunteers will go through a general induction and reception training before commencing their role.

Time commitment

We ask for a commitment of one day per week, between Monday and Friday 10am to 2pm.
We hope you can commit for as long as you can to help your experience and to allow us to build a better rapport.
Application deadline

This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.