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Age UK Westminster
Age UK Westminster exists to promote the well-being of older people in the City of Westminster and help make life a fulfilling and enjoyable experience within our local community.

If you have access to a telephone, enjoy talking and would like to build friendships with older people, then our Telephone Befriending Volunteer role would be ideal for you.

A Telephone Befriending Volunteer has a weekly 30 minutes phone chats with one or more older people who are at risk of becoming socially isolated or may feel lonely.

Join our Telafriend Volunteer team today and help to uplift the spirits of older people.


We are looking for individual who have good listening skills and enjoy a good phone chat. You will need to be able to show your telephone friend respect, patience, empathy and understanding. This is what we would also expect from you:
• Making time for a 30 minutes call on the same day and time each week.
• A commitment to volunteering with us for a minimum of twelve months.
• Agreeing to our volunteer terms and agreement.
• Being kind and respectful to your telephone friend.
• Letting us know if you or your telephone friend need any support.

Who will the volunteers be working with?
Volunteer will be assigned up to 3 clients to keep in regular contact with.
We will provide ideas of what to talk about before you are matched and of course, we're always there to support you every step of the way.

Time commitment

Between Monday and Sunday

This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.