Share your feedback

Our Union spaces are designed with you in mind, which is why your opinion matters. Sharing your feedback about your latest visit takes two minutes, and to say thanks we'll be selecting an entry at random to receive a £50 voucher every term.

Share your feedback

Whether you want to share how great your server was, what item is missing from our menu, if the music is too loud, or something you think we can do better, tell us about it! We want to hear your opinions of our bars, cafés, shops and TeamUCL Gym so that we can continue developing our spaces to meet your needs. It's through your feedback that we've added matcha to our café menus, extended the kitchen opening times at Institute, open at weekends in Bloomsbury Shop during exam season and lots more...

You said, we did

When you share your feedback with us you know we're going to act on it whenever we can. Here's some of the changes, both big and small, that have come from your previous feedback...

**TeamUCL Gym Refurb:** we used student feedback to decide layouts and machines to include in the new gym, and your Activities and Engagement Sabb, Ana, pushed to get UCL funding for the project.

**Affordable hot meal options:** We increased the number of hot meal options that you can purchase for under £6. All our hot meals on campus are under £10.

**Redecorating bars:** your feedback from our last survey meant we could get the bars repainted, and all our bar staff thank you for getting rid of the orange!

**Seasonal specials:** We'd had more seasonal drinks including mulled wine and gingerbread lattes.

**Liberate:** Your Equity and Inclusion Officer, Eda, worked hard to deliver Liberate Art Gallery in Phineas to give a voice to marginalised areas in our student community.

**Let's see it:** we've hired more student photographers to attend events and share photos from the events you go to in our bars.

**Matcha:** We added hot and cold matcha options to our café menus because you asked - that's a green flag if you've ever seen one!

**Gordon's Refurb:** you influenced the new queueing method, seating and yes plug provision in the new Gordon's with your Union President, Goksu, securing UCL funds for the project.

**More cocktails:** We expanded our cocktail and shots menu in Huntley Mully's and Phineas and made it available every day.

Tell us what's next

FAQs

Which cafés, bars, shops and gyms are covered by the survey?: All our Union outlets are open to receiving feedback, including:

Bars: Huntley, Institute Bar and Kitchen, Mully's and Phineas Lounge and Bar
Cafés: Bloomsbury Café, George Farha Café, Grab n Go, Gordon's Café and Print Room Café
Retail: Bloomsbury Shop and The Hanger
Gym: Both TeamUCL Gym Bloomsbury and East sites.
How do I enter the prize draw?: At the end of the survey you'll be asked to enter your email address if you want to enter our prize draw. At the end of term we'll select an entrant at random to win the £50 LoveToShop or Hanger voucher. We will use the email address given when submitting feedback to contact you, if we do not receive a reply within 7 working days we will redraw the prize winner.
When are the prize draws?: We select a winner on the last week of Term 1, Term 2 and Term 3. We do not have an additional draw during the summer months.
Is the survey anonymous?: Yes, unless you wish to include identifying information in the survey or enter the prize draw (where you will need to submit an email address) the survey is anonymous.
How often can I submit feedback/enter the prize draw?: You can submit feedback for every visit to one of our outlets, however only one submission per email address will be entered into the prize draw.

Whether your feedback is positive or negative you will still be entered into the prize draw and have an equal chance of winning as this is selected at random. However fake or disingenuous responses given only to enter the prize draw will be removed.
Can I change my voucher?: No, should you win our prize draw your voucher will be non-refundable and non-exchangeable.

Jacket potato, pasta, and soup dishes all on a table in Print Room Cafe

Last updated 1 day ago