Advice Service

The Advice Service office and reception can be found on the 1st Floor of 25 Gordon Street on the Bloomsbury campus.

The Advice Service reception is open between 10:00 and 16:00 every Monday to Friday.

We offer advice in-person, or via email, telephone and video/voice chat on Microsoft Teams.

To contact our advisors, please use our contact form - please allow 5 working days for us to confirm receipt of your query. You can also call us on 020 3549 5232. Our phone line will be open between 10:00 and 16:00 every Monday to Friday

How can we help?

We are a free, confidential and independent advice service. Our trained and experienced team can give you advice about:

• Academic Advice - including extenuating circumstances, academic misconduct and the support to study framework
• UCL Complaints and Disciplinaries
• Housing Issues - including tenancy contract checks and housemate disputes
• Employment Rights - including unpaid wages and part time employment contracts
• Financial Support and Budgeting - including income maximisation, money management and hardship funds

If you are unsure what kind of advice you may need, speak to one of our advisors for professional advice and support.

You can submit your query though our contact form - please allow 5 working days for us to confirm receipt of your query.

We can also supply free condoms and period products for those students in need. Just pop up to the office in 25 Gordon Street to collect them.

Can we help you?

We offer advice to all students currently registered at UCL, across all UCL sites (including UCL East). Our service is also available to:

• prospective students who hold an offer for a UCL programme of study
• recent graduates where there is an ongoing matter relating to their studies, for example a student complaint or disciplinary issue
• students on interruption of studies with matters relating to their studies, for example returning to study and support to study
• we can advise UCL students who are also UCL staff on matters relating to their student status, however we will refer to a staff trade union such as UCU or UCL HR for any matters relating to their role as a staff member

If you are a UCL or Union staff member making an enquiry on behalf of a student, please email us at [email protected]

Opening hours

We are currently offering advice in-person at the Bloomsbury campus, or via email, telephone and video/voice chat on Microsoft Teams. If you are based at UCL East and would prefer an in-person appointment, please let us know and we will do our best to accommodate your request.

Appointments are generally available Monday-Friday each week. This includes the summer vacation period.

The Advice Service reception will be open between 10:00 and 16:00 every Monday to Friday.

Where to find us

Students’ Union UCL Advice Service
1st Floor
25 Gordon Street
London
WC1H 0AY

Policies and Procedures

Please see our Policies and Procedures page for details of our Confidentiality Policy, Complaints Policy and Withdrawal of Service Policy.

Useful links

You may find the following information helpful:

• Reporting Hate Crime
  • The Union's Hate Crime Reporting Centre
• Academic issues:
  • UCL Academic Regulations and Guidance 
  • UCL Academic Integrity Guidance
  • UCL Student Support Pages
  • UCL Support and Wellbeing Appointments
  • UCL Student and Registry Services 
• Housing
  • University of London Housing Services 
  • London Student Housing Guide 
  • Shelter England 
  • UCL Accommodation
• Consumer
  • Consumer Rights - Citizens Advice 
  • Citizens Advice Consumer Helpline 
• Employment
  • Rights at Work - Citizens Advice
  • TUC workSMART 
  • Students' Union UCL JobShop
  • ACAS Helpline 
  • Students' Union UCL Guide to Student Workers’ Rights
• Finance
  • UCL Student Funding Adviser 
  • UCL Financial Support 
  • UCL Scholarships & Funding