New staff password setup

This will be your password setup process – you’ll need to do it to be able to log in to Outlook, Teams etc.

What you'll need

Ticket reference: your manager should contact Systems ([email protected]) in advance of your start date and recieve a ticket reference by e-mail. 

User ID: you should be assigned a user ID before starting which your manager will know. This is seven letters long, and for Union staff generally starts with uczx - e.g. uczxmka.

Steps to take

1. ISD are available between 8.30am until 5.30pm Monday to Friday.
2. Be at a computer open to https://myaccount.ucl.ac.uk/
3. Have mobile phone ready to receive text for verification
4. Call 020 7679 5000
5. Explain you are a new starter and the Computer Representative has created a ticket to get you set up in MyAccount
6. Quote the ticket reference
7. Quote your user ID

How to use your account

Please watch UCL's video guide at https://web.microsoftstream.com/video/49053b37-3fd3-4e0f-a7dd-de81fb306ab9

You will largely use [email protected] as the username to log in to UCL services like Microsoft Office, e-mail, etc. So, for example, if your user ID is uczxmka, it would be [email protected] to log in to Outlook and Teams.

You also have another, friendlier e-mail address (e.g. [email protected]) but will rarely if ever use that to log in to UCL services. As that may not be your preferred name, you can request a different e-mail address as well, I’ll walk you through how.

Read more about your account at the New Staff Guide for IT.