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Results day is on Thursday 6 August. We know this can be a stressful time which is why we’ve put together some useful information about what happens next.

No Detriment

When receiving your results, it is important to remember that UCL’s ‘no detriment’ policy means no student will be academically disadvantaged by the alternative assessment arrangements which were put in place due to COVID-19. This means that the results from your alternative assessments cannot negatively impact your final academic outcomes.

You can find more information about what the ‘no detriment’ policy means for your degree here.

If you are a final year student and think the ‘no detriment’ policy has been applied incorrectly to your final award, you should contact your department immediately.

Late Summer Assessments (LSA)

If you have failed or deferred assessments for modules from this academic year, you will be notified of this in your results email.

The LSA examination period assesses students that have deferred one or more of their assessments.

If you are taking 24 hour online exams in the LSA period, you should have already received your exam timetable. If you are submitting coursework in the LSA period, your department will let you know how and when you need to do this.

Students that need to re-sit any of their assessments will need to do so during the 2020/21 academic year. Postgraduate taught and undergraduate finalist students will re-sit their 24 hour online exams in the January 2021 examination period. The date of the examination timetable for the January re-sit examination period will be published on 30 October and you will receive an email to your UCL email account with your personal timetable once its ready to view on Portico. Undergraduate and continuing students will be permitted to progress to their next stage of study and will have the opportunity to re-sit any 24 hour online exams during the Main Examination period in 2021.

Unhappy with your results?

If you are unhappy with your results, or would just like some general feedback, you may want to contact your department or personal tutor to arrange a time to discuss this.

If you have reason to believe that UCL’s academic regulations and related procedures were not followed correctly in the marking of your exam, you may want to consider submitting an academic complaint. However, please note that it is not possible to submit a complaint on the basis of academic judgement. This means that complaints will not be considered on the grounds that the examiners’ assessment was incorrect. This is because all assessments will already have undergone a rigorous marking and moderating process.

You can find more information about the Complaints process here.

Tuition Fee Refunds

UCL’s current position is that they are unable to offer tuition fee refunds or reductions for the period of study impacted by the coronavirus pandemic. This is because the UK Government Department for Education has made clear that students should not expect any refunds if they have received adequate online learning and support. You can find UCL’s full statement on this here. If you feel that your results reflect inadequate online learning and support, you may want to submit a formal complaint using UCL’s Complaints Procedure.

It is unlikely that your complaint will be successful unless you can provide evidence to show that the teaching and support offered during the Covid-19 outbreak was insufficient. If you are considering making a complaint, it is therefore worth thinking about the following questions:

  • How was your specific course negatively impacted by the Covid-19 outbreak?
  • What measures did your department put in place to support you during this time?
  • Could you access online learning and support easily once in-person teaching was cancelled?
  • Was it still possible to achieve your expected learning outcomes once online teaching was in place?
  • Was what was promised in your course handbook and module guides still delivered?
  • Did the alternative teaching arrangements for your course break any of the conditions in UCL’s Student Terms and Conditions?

If you feel that you have sufficient grounds to complain and would like some extra support with this process, please do not hesitate to contact our service.

Certificate and Transcripts

If you have completed your degree, you will now be sent your certificate and five copies of your transcript to your home address. You should receive these documents within 3 months of your degree being conferred.


The Advice Service is currently running as an online service. If you would like some further advice about any issues relating to your results, you can email us on su.advice@ucl.ac.uk or submit a contact form here.