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We’ve put together a list of services (with their contact details) that are available over the closure period; all generally free to use. We hope these are helpful if you need any support or advice during this time.

Our Advice Service will be closed from 16:00 on Friday 18 December 2020 until 10:00 on Monday 4 January 2021. However, there are other support provisions that are available for you over the winter break.

Appointments with the Advice Service

If you would like to book an appointment with our service for when we reopen, please use our contact form or email us on su.advice@ucl.ac.uk. If your matter is urgent or you have an upcoming deadline, please let us know and we’ll do our best to prioritise responding to you.

You may also find it helpful to look at our COVID-19: Mental Health and Wellbeing support page. We’ve done the research and reading for you and have found some great websites, apps and tips on how to stay up to date and keep your mind and body healthy. 

UCL Support Services

UCL will be closed from 17:30 on Friday 18 December 2020 to 9:00 on Monday 4 January 2021.

The final Student Support and Wellbeing same-day appointment session will take place on Friday 11 December. Same-day appointments will resume on Monday 4 January 2021 – students can book an appointment by phoning 020 7679 0100 or contacting the Disability, Mental Health and Wellbeing team in Student Support and Wellbeing via askUCL. Longer pre-booked appointments will remain available in the final week of Term 1 and will resume in Term 2. These can also be booked in advance by contacting the team via askUCL.

The UCL Student Funding Office will not be responding to queries during the closure period, but have listed some alternative external support options on their website. Any applications made to the Financial Assistance Funds during the winter break will not be considered until UCL reopens in the new year.

Other Support Services

Care First

A free telephone and online support and counselling service for UCL students, which will be open 24 hours a day during the closure period. Qualified Care First counsellors provide guidance on a range of issues, from things happening at home to university life.

Phone: 0800 197 4510

Care First also offer support through a one-to-one online messaging service, in which you will speak to a counsellor in real time. To access this support, visit Care First Lifestyle. You will need to log in using these details:

Username: uclstudent
Password: bentham

Care First Website

Student Space

A support service for students during the pandemic, which provides both email and phone support and information and tools to help you through the challenges of coronavirus.

Student Space have also written a range of articles to help you think about and prepare for the Christmas break.

Student Space Website

Nightline

London Nightline offers listening, support and information to higher education students by way of a confidential helpline. You can also access their live chat service through their website.

Phone: 0207 631 0101
Email: listening@nightline.org.uk

Nightline Website

Samaritans

24 hour confidential emotional support service. 

Phone: 116 123
Email: jo@samaritans.org

Samaritans Website

Emergency Medical NHS A&E

University College Hospital
Phone: 020 3456 7890
Address: University College Hospital, 235 Euston Road, London, NW1 2BU

UCLH Website

Citizen Advice Camden

A free, independent and impartial advice service.

Telephone: 0808 278 7835

Citizens Advice Website

Shelter

An online and telephone housing advice service.

Phone: 0808 800 4444

Shelter Website


The Students’ Union Advice Service is not able to offer emergency or crisis support.

If you’re in immediate danger of hurting yourself or others:

  • Go directly to the Accident & Emergency (A&E) department of your local hospital to get help
  • UCLH is the nearest A&E department to UCL’s main campus
  • Call 999 to request an ambulance if you are unable to reach the hospital yourself

If you’re feeling distressed and need urgent support:

  • Contact your GP surgery to request an emergency appointment
  • If your GP surgery isn’t open, call the free NHS out-of-hours medical line on 111 for help accessing the right services
  • You can call the Samaritans on 116 123 to talk to someone at any time, day or night
  • Nightline are a listening service for students, by students - they’re available overnight on 020 7631 0101