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***Our Advice Service will be closed from 16:00 on Friday 13 December 2019 until 10:00 on Monday 6 January 2020***

The UCL holiday closure period runs from 17:30 on Friday 20 December until 09:00 on Thursday 2 January (although some buildings may still be accessible during this time).

We’ve put together a list of services and telephone numbers that are available over the closure period, all generally free to use. We hope these are helpful if you need any support or advice during this time.

Appointments with the Advice Service

To book an appointment with an Advisor when we reopen, please email su.advice@ucl.ac.uk or use our online contact form.

UCL Support Services

Student Support and Wellbeing Drop-In

The last drop-in session for 2019 will be on Tuesday 17th December. The drop-in sessions will resume on Monday 6th January 2020.

More information about drop-in-sessions can be found on the Student Support and Wellbeing website.

Student Psychological and Counselling Services

This service is intended to provide short-term counselling, cognitive behavioural therapy, psychiatric support and psycho-educational groups to help you deal with a range of personal, emotional and psychological concerns. They do not provide support for long-term conditions or in the event of an emergency.
Website: https://www.ucl.ac.uk/students/support-and-wellbeing/student-psychological-and-counselling-services

Useful Telephone Numbers

Care First

A free telephone and online support and counselling service for UCL students. Telephone from Monday to Friday 5pm-9am. It is 24 hours at weekends, bank holidays and UCL closure periods. Qualified Care First counsellors provide guidance on a range of issues, from things happening at home to university life.
Phone: 0800 197 4510

Care First also offer support through a one-to-one online messaging service, in which you will speak to a counsellor in real time. To access this support, visit Care First Lifestyle. You will need to log in using these details:

Username: uclstudent
Password: bentham

Website: https://www.ucl.ac.uk/current-students/support/wellbeing/care-first

Nightline

London Nightline offers listening, support and information to higher education students by way of a confidential helpline.
Phone: 0207 631 0101
Website: http://nightline.org.uk

Samaritans

24 hour confidential emotional support service. 
Phone: 116 123
Website: https://www.samaritans.org/
Email: jo@samaritans.org

Emergency Medical NHS A&E

University College Hospital
Phone: 020 3456 7890
Address: University College Hospital, 235 Euston Road, London, NW1 2BU
Website: http://www.uclh.nhs.uk

Citizen Advice Camden

Legal Advice
Phone: Camden Adviceline 0300 330 115 (Call lines are open Monday – Friday, 10:00 – 16:00)
Website: http://www.camdencabservice.org.uk/

Crisis

A charity supporting the homeless
Phone: 0300 636 1967
Website: https://www.crisis.org.uk/get-involved/reserve-a-place-at-crisis-at-christmas/

Shelter

Urgent housing advice
Phone: 0808 800 4444
Website: https://england.shelter.org.uk/

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The Students’ Union Advice Service and UCL Student Support and Wellbeing are not able to offer emergency or crisis support.

If you’re in immediate danger of hurting yourself or others:

  • Go directly to the Accident & Emergency (A&E) department of your local hospital to get help
  • UCLH is the nearest A&E department to UCL’s main campus
  • Call 999 to request an ambulance if you are unable to reach the hospital yourself

If you’re feeling distressed and need urgent support:

  • Contact your GP surgery to request an emergency appointment
  • If your GP surgery isn’t open, call the free NHS out-of-hours medical line on 111 for help accessing the right services
  • You can call the Samaritans on 116 123 to talk to someone at any time, day or night
  • Nightline are a listening service for students, by students - they’re available overnight on 020 7631 0101