Life at UCL is exciting, but it can be challenging, and sometimes overwhelming, but don't worry. You don't have to face it alone. The Students' Union Advice Service is free, confidential, independent and available both in person and online. Our trained advisors will talk to you about anything, from housing, academia and exams, to money, budgeting, and employment.
How can we help?
Our trained and experienced team can give you advice about:
- Academic Advice - including extenuating circumstances, academic misconduct and the support to study framework
- UCL Complaints and Disciplinaries - Our service is independent from the University, which means you can freely discuss your academic concerns, and we’ll only share what you are happy for us to share.
- Housing Issues - including tenancy contract checks and housemate disputes
- Employment Rights - including unpaid wages and part time employment contracts
- Financial Support and Budgeting - including income maximisation, money management and hardship funds
- Looking for supplies? We supply free condoms, pregnancy tests, and period products for students in need. Just pop up to the Advice Service to collect them.
Who can use our service?
We offer advice to all students currently registered at UCL, across all UCL sites (including UCL East). Our service is also available to:
- prospective students who hold an offer for a UCL programme of study
- recent graduates where there is an ongoing matter relating to their studies, for example a student complaint or disciplinary issue
- students on interruption of studies with matters relating to their studies, for example returning to study and support to study
Get in touch
We are currently offering advice in-person at the Bloomsbury campus, or via email, telephone and video/voice chat on Microsoft Teams. To contact our advisors, please use our contact form and allow 5 working days for us to confirm receipt of your query. If you are based at UCL East and would prefer an in-person appointment, just let us know and we will do our best to accommodate your request.
Or for anything else, give us a call on 020 3549 5232. Our phone line is open between 10:00 and 16:00 every Monday to Friday
If you are a UCL or Union staff member making an enquiry on behalf of a student, please email us at su.advice@ucl.ac.uk
Where to find us
Students’ Union UCL Advice Service
1st Floor
25 Gordon Street
London
WC1H 0AY
Policies and Procedures
Please see our Policies and Procedures page for details of our Confidentiality Policy, Complaints Policy and Withdrawal of Service Policy.
Useful links
You may find the following information helpful:
- Reporting Hate Crime
- Academic issues:
- Housing
- Consumer
- Employment
- Finance