Description
Become a part of the welcoming reception team at Southwark Cathedral where you will help to greet visitors, answer enquiries and respond to calls in this busy and friendly working environment.
Duties
- Meeting and greeting those visiting Montague Chambers offices – both staff and visitors.
- Signing visitors in/out to comply with health and safety/confidentiality.
- Keeping the lobby area neat and tidy, with nothing obstructing the walkways/exits – if anything is stored in Reception that is unaccounted for, please inform a member of staff.
- Answering/fielding telephone enquiries and passing on messages to the relevant staff members.
- Enquiries may include (to name just a few examples); details about the daily services, special services or events, booking tours/conference spaces, more operational enquiries concerning access, café/shop opening hours.
- These could also be of a pastoral nature, for example if an individual wishing to book an appointment with the clergy or organise a special service.
- Receiving and distributing incoming post and taking the post to the post office at the end of the afternoon shift.
- Parcels to be recorded and staff member notified.
- Monitoring the CCTV camera feeds and alerting the Vergers/other staff members as appropriate of anything suspicious.
Who will the volunteers be working with?
Volunteers will be supported by the Front of House Officer.
Training
Full training will be provided, including safeguarding training.
Time commitment
We are looking for a Friday afternoon reception volunteer who can commit to a regular shift from 13.00 to 16.30 (3.5 hours)
Application deadline