Deafblind UK
We support people who have combined sight and hearing loss which affects their access to information, mobility and communication. We help them to live with their condition and to build their confidence and independence. Deafblindness affects everyone in different ways. Some people might have mild sight and hearing loss whereas others can’t see or hear anything. 450,000 people…
Description
Why we want you
Our Wellbeing service plays a huge role in supporting our members with sight and hearing loss. As a Wellbeing Volunteer, you will be reaching out and making contact with weekly calls offering support and information over the telephone where needed.
The skills you need
- Confidence and good communication skills but are also someone who may be wanting to build their confidence levels
- Good listening skills
- A warm, friendly and engaging telephone manner
- Empathy with the pressures on deafblind people, their families and an understanding of their need for support
- Good IT skills
- Self-motivation with the ability to work on your own initiative, within the environment of a supportive team
- Able to enjoy interacting with our members from simple information calls to calls where Deafblind UK has changed their life, but also able to efficiently deal with emotional calls
Duties
- Contacting different members on a weekly basis to check on their wellbeing
- Identifying needs and further support
- Providing basic emotional support to members
- Making additional support calls to deafblind members as required
- Supporting with data collection
- Completing online contact record following each contact
Who will the volunteers be working with?
The Wellbeing and Emotional Support Coordinator
Training
Volunteers will receive an introduction to the organisation as part of their onboarding process. The induction will provide awareness of policies and procedure documents, including but not inclusive of health and safety, safeguarding, equal opportunities, confidentiality, and complaints processes.
Volunteers will be provided with a Volunteer Handbook, FAQ and access to the ‘volunteer hub’ which will include all necessary information and guidelines.
We want to ensure our volunteers are happy and confident to carry out their role and volunteers are given access to relevant training and resources to support them in their role and can take place in additionalonline training and information events. This can include Active Listening training.
In addition to this all volunteers will complete relevent refresher training every two years.
Volunteers will be provided with a Volunteer Handbook, FAQ and access to the ‘volunteer hub’ which will include all necessary information and guidelines.
We want to ensure our volunteers are happy and confident to carry out their role and volunteers are given access to relevant training and resources to support them in their role and can take place in additionalonline training and information events. This can include Active Listening training.
In addition to this all volunteers will complete relevent refresher training every two years.
Time commitment
Support with weekly phone calls, could be as little as an hour a week.
Application deadline