Retail volunteers play an important role in helping generate essential income for the Fulham Palace Trust, an independent charity. Based in the Fulham Palace museum gift shop, they provide a warm welcome to visitors and operate the till to assist selling curated range of products related to the house and garden. They promore current products, assist in shop re-stocking and presentation and advise on the visitor offer.
They also help organise and run the museum shop stall during public events. Retail volunteers are part of the front of house team, who bring our spaces to life by providing a warm welcome for all visitors, promoting the charity and sharing their passion for Fulham Palace and its history.
Provide a friendly welcome and engage with visitors in our museum gift shop
Sell and promote shop products in support of the Trust
Use the shop’s EPOS system
Be organised with payment records and stock
Be confident with cash handling
Help keep the shop well-presented and stocked
Deal with day-to-day enquiries in person and advise on the visitor offer, events, facilities and bylaws
Monitor the safety of the museum shop
Help organise and run the museum shop stall during public events
Be an ambassador for our museum interpretation and visitor offer
Contribute positively to an excellent visitor experience
• internal training to develop your skills
• full induction including health and safety procedures
• access to our volunteer’s website, the ‘volunteer portal’, including our blog, downloadable resources, rota and events page