The Central and North West London NHS Foundation Trust provides community and mental health services from cradle to grave across central and North West London, Milton Keynes, and Surrey areas. The Trust has approximately 200 volunteers (managed by the Volunteer services Team) providing a range of support services in mental health, sexual health, physical health, addictions, eating disorder and learning disabilities.
The Volunteer Services Team is seeking student research volunteers to help review the questions asked on their annual volunteer satisfaction survey, support in survey delivery and with data analysis and interpretation of the survey.
The Team will provide the students with previous year’s data and report (to compare with), survey questions & survey delivery platform, as well as training and support to carry out the project.
- Literature review: Conduct a short literature review of the different survey questions used within the NHS e.g. from 2-3 different trusts (provided by the Team)
- Survey delivery: communications and engagement plan to improve completion rate.
- Data analysis & interpretation: Using the survey platform (Qualtrics), students are expected to analyse and interpret the results for (1) the list of outcomes wanted to be seen by the trust (2) identify any further pattern and trends seen in the data (3) identify any barriers for low response rate (if any) e.g if one volunteer group has a high response rate vs another
- Prepare a short power point (5-6 slides) comprising their results (literature review & data analysis/interpretation) and give recommendations for improvements