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The Passage
Our vision is of a society where street homelessness no longer exists and everyone has a place to call home.Our mission: Prevent street homelessness by intervening quickly before people reach crisis point.End street homelessness by providing innovative and tailor-made services that act with compassion and urgency.Advocate for those who feel they are not heard by amplifying their voice…
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Description

Passage House Assessment Centre (PHAC) is a 37 bed rapid response Assessment Hub aimed to support new rough sleepers with no local connection to the borough, to find a suitable pathway for them to sustain a life off the streets. The hostel is open to men, women, couples aged 18 or over. The maximum stay is 28 days.

 

If you enjoy talking to a variety of people, this could be the volunteer role for you. You will be the welcoming face for residents who are staying at Passage House. You’ll need to be professional but friendly.

We are committed to creating a safe, non – judgmental space for everyone here at The Passage, regardless of who they are and there is an expectation that volunteers understand this and behave accordingly towards people using our services, other volunteers, visitors  and members of staff. 

Duties
  •  Answering telephone calls, transferring calls, and taking messages
  •  Answering the door and welcoming residents and visitors
  •  Taking the time to engage with residents in a friendly and welcoming manner
Who will the volunteers be working with?
Residents at Passage House, staff at Passage House
Training
All volunteers attend an online induction which includes an introduction to homelessness, personal & professional boundaries and equality, diversity & inclusion. You'll also need to attend a training session at Passage House before your first shift.

Time commitment

Commitment: once a week or fortnight. Shifts are either 8am – 1pm, 1pm – 6pm or 6pm – 10pm, Monday – Sunday

Categories

This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.