Summary of Role
This role involves providing IT support to those who are beginners and also ‘floating support’ to those more advanced, helping them complete more specific tasks relevant to them.
How does this role make a difference?
All of life’s activities - including job seeking, accessing and managing benefits and housing - take place online. Clients without IT skills are hugely disadvantaged. This role provides clients with support, helping them to overcome initial fears or learning barriers. With increasing confidence, they will be able to access the internet independently.
Who will you be helping?
Users are adults from diverse backgrounds and can range from those who are complete computer beginners, learning the basics of IT, to those needing access to the resource for learning, job search or managing household finances. The service helps clients seeking to address digital skills gaps and improve their confidence in order to access the internet.
How will you be supported?
- There is ongoing support by the Learning and Employment Manager.
- Free access to a range of e-learning modules on the Centre’s online e-learning platform
- You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel, and also lunch if volunteering a full day.
- Meeting clients and carrying out weekly, one-to-one coaching sessions
- For the remaining time, offering ‘floating support’ to other clients, such as completing searches on the internet, formatting documents and using email
- Helping new clients to complete an IT Initial Basic Skills Assessment
Time commitment
We are asking for a 6 months commitment to enable you to build trusting relationships with clients and develop in your role. Volunteers find this goes very quickly!