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Imperial War Museums
No other museum tells stories that matter more than theseIWM is a global authority on conflict and its impact on people’s lives. We collect objects and stories that give an insight into people’s experiences of war, preserve them for future generations, and bring them to today’s audiences in the most powerful way possible.Our family of five museums uncover the causes, course and…
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Description

Help tell the stories of lives changed by war and conflict.

Our five branches are home to unforgettable collections that document extraordinary times and the people that lived them. 

For more than 100 years - since being founded in 1917 to record the events still taking place during the Great War - we have been dedicated to telling stories that matter to audiences from across the world.

We’re recruiting for Front of House volunteers at Imperial War Museum London (Lambeth Road), HMS Belfast (London Bridge) and at the Churchill War Rooms (Westminster).

As a Discover Volunteer you will be the warm and welcoming face of the museum helping our visitors feel special and valued. You will be able to make recommendations based on every visitor’s personal interest and provide information to make sure that everyone gets the very most out of a visit.

You don’t have to be a history buff, just enjoy getting involved and support our mission in telling the stories that matter.

We value diversity and encourage volunteers from all sections of the community. Our opportunities are designed to be meaningful and enjoyable; we want to ensure you can give as much or as little as you like to our cause.

Duties

As a Discover volunteer you will be there at the beginning of the visitor journey and will have the opportunity to make our visitors feel special and valued by informing, enthusing and engaging in all that IWM has to offer. You will be able to make recommendations based on their personal interests and provide orientation information to make sure that they get the very most out of their visit.

We are looking for volunteers who are friendly, engaging and passionate about the IWM and its charitable message. Who are confident using their initiative and intuition and are proud of being an IWM ambassador.

  • To highlight the ‘hidden gems’ of IWM London to customers, to inspire and to make personal recommendations for their visit/day based on their individual needs
  • To meet & greet groups
  • To help orientate customers around site and provide access advice as needed
  • To raise awareness of IWM programmes and ways in which our customers can help to support the Museum
  • To promote where appropriate IWM products and experiences to help IWM’s financial sustainability
  • To be a welcoming face and a positive ambassador for IWM
Who will the volunteers be working with?
This is a fantastic opportunity for volunteers to develop customer experience skills in a practical setting alongside a diverse team at our branches. Once the role is established, there will also be the opportunity to volunteer at other IWM sites. You will be supported by a team of volunteers and staff during your shifts.
Training
Applicants will be invited along to a selection session, successful applicants will then undertake two training sessions in preparation for the role and with our support you will develop a broad understanding of the collection and processes to help you answer any questions visitors may have.
Selection sessions will start in Mid-March and training sessions will run through March and April.

Time commitment

We are looking for volunteers who can commit to ideally 1 shift per week, between 10:00 – 13:30 or 13:30 – 16:30 any day of the week from Monday – Sunday (timings are flexible). We are particularly looking for more volunteers on the weekends, Mondays and holidays.
Application deadline

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