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Beat is the UK's eating disorder charity. We are a champion, guide and a friend to anyone suffering from an eating disorder and their loved ones. We run support services to provide advice and help people through their recovery from an eating disorder and campaign for improved access to treatment. Our vision is a society where fewer people suffer from eating disorders, where people with eating…

We have an exciting recruitment opportunity! We are looking for Digital Helpline Volunteers to assist our helpline services, offering support to people who reach out to Beat in need of support. Helping people of all ages and backgrounds, this involves responding to emails from services users, web chats, and facilitating online support groups. This is a great opportunity to help support those affected by eating disorders, and to truly make a difference. 


Digital Helpline Volunteers are a national team of volunteers who assist our Helpline by offering support to sufferers and parents/carers/partners/friends of sufferers of eating disorders such as anorexia nervosa, bulimia nervosa, binge eating disorder, ARFID and OSFED. Helping people of all ages and backgrounds, you will be responding to emails from service users, web chats, and facilitating our nightly online support groups.

In return for your time you’ll:

  • Enjoy being part of a growing volunteer community.
  • Receive monthly supervision from a dedicated coach.
  • Have access to tailored development training as well as induction training, training around different types of eating disorders and safeguarding training.
  • Learn communication and problem-solving skills.
  • Enhance your CV and widen job prospects.
  • Have a real positive impact on people’s lives.
  • Volunteer from the comfort of your own home. This opportunity is remote, so you can choose your regular two-hour shift each week and log on from home.
Who will the volunteers be working with?
Helpline Supervisor on each shift who will support them through their contacts and debrief with them at the end of every shift.
Volunteer Coordinator will recruit, train and arrange ongoing support, supervision, coaching and development training
Full training and support will be provided.

Time commitment

We're flexible with your commitment.

UCL Departments

This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.