Outward is a charity that supports adults with learning disabilities and autism by providing supported living and outreach activities to service users. They run a feedback survey every year with their service users and currently have 3 years-worth of data.
They are seeking student volunteers to support with two research projects:
Preparing summary report from existing data. This will involve analysing 3 years of feedback data and summarising key outcomes.
Improving accessibility of feedback process. The charity specifically want to improve how they collect actionable and unbiased feedback from non-talking service users.
The organisation is seeking two groups of students to work on two discrete tasks.
Collating existing survey data to produce summary report:
- Understand output from previous surveys better – interpolate and visualise the trends
- Cleaning data for reports
- Generating visualisations for reports
- Preparing reports to be presented to board + infographics to staff intranet
Improving accessibility of future surveys:
- Improve current feedback survey to be more accessible, including for users with limited communication
- Improve survey presentation – more informative infographics
- Reduce sources of implicit bias in survey questions
- Reduce demand characteristics in assessments made in-person
Weekly meetings will be required to catch up on progress, but self-navigated analysis/report writing will be needed. Depending on number of student volunteers, it may be 4-5 hours of work per week.
The charity would like the report to be complete by April 2026.