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Citizens Advice Hammersmith and Fulham
Citizens Advice Hammersmith & Fulham provides free and confidential advice on welfare benefits, debt, housing, and consumer rights, as well as community outreach programs in the community teaching local people digital, financial and English language skills to help in daily life.Our team of wonderful volunteers support our service in a wide range of roles advising the public, back office…

Do you have excellent people skills and want to give back to the community and be helping people in times of need? Do you like to find answers and solutions to difficult problems?

Through this role you will deliver initial client assessments and advice via the phone and face-2-face. You will be exploring the client's issue then either giving information and advice, signposting or booking appointments.

  • Speaking directly to clients and on the client's issues and writing them up in clear casenotes on our bespoke secure system.
  • Giving initial advice and signposting clients
  • Booking appointments with relevant advisors if needed.
You will be supported and trained from start to finish by our dedicated training and development team, as well as our team leaders who will be on shift with you at all times. We also offer external training and some inhouse training on specific topics if you would like to develop your knowledge to an even higher level.

Time commitment

Minimum of 2 days a week. Or 3 half days.
Monday - Friday 10am - 4pm


This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.