Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. 69% of the clients that come to see us go on to get the job within a month of their appointment with us.
Description
Smart Works is a UK charity that exists to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job. The Smart Works community brings this mission to life, working together to support and empower women in their professional pursuits.
Duties
- Scheduling appointments and maintaining accurate client records.
- Answering the phone and contacting clients to confirm their appointment the day before.
- Helping to manage volunteer schedules and ensuring effective communication within the team.
- Processing client feedback forms into our database, to ensure accurate data is kept.
- Liaising with referral partners over the phone to take client referrals.
- Greeting clients and offering them a tea or coffee, welcoming them to the Smart Works centre.
Who will the volunteers be working with?
Our Centre Managers will be your main point of contact and will set your volunteering tasks, but you may also be working with other members of our staff team and other volunteers. You will be joining a friendly and dynamic team, who are incredibly welcoming.
Training
Training and induction will take place on the job, but you will get a full and in depth introduction to our service delivery and database, as well as phone training. You will be working closely with the Service Delivery Team, who are always on hand to answer questions and teach you new things.
Time commitment
We are looking for volunteers who can commit to come in once a week, for a full or half day. The hours for a full day would be 10:00-16:00.