Tills, Fidelity and TCP resources

Cancel transaction

Tricks

To minimise GPOS (the till software): enter 9999 → Clerk ID → minimise

Ensure PDQ is charging before closing for the night, and check first thing before opening to ensure adequate time to charge before opening.

• During restart: do not enter anything when the pin-pad appears during restart, just wait.

Rebooting

• ​For bigger tills, button under the screen at the left.
• For smaller tills, blue light on the bottom right of the screen edge.

​Till frozen

• Press on/off button once (bottom left of screen edge for big tills, blue lit up button to the right bottom screen edge for small tills)
• Wait to shut down
• Turn back on and wait for everything to be booted
• Open GPOS to get into the till interface again.

Printers

• New tills - shut down, unplug printer, plug back in and boot up again
• Old tills - external - power off, press down feed button while turning it on, prints settings → GPOS to setup the printer
• Plugged into the right port? Check till software for correct (GPOS → Utility)

For issues, call Verifone - for details see https://studentsunionucl.org/systems/contacts

Hold green button to turn on, hold red button to turn off. 

Pins are site-specific, so talk to bar/cafe manager. Systems has records of some PINs, possibly not all.

PDQs not working​

• Check dock is plugged in to power.

• Check if plugged in to the right port at the back of the till - normally COM

• Check if charged - should be firmly seated in dock and when on have a flashing charging light.

  • If not charged, leave for half an hour before trying to use.

• Check if network cable loose - then minimise GPOS and check internet access
• Can't recognise the PDQ "invalid PDQ" (e.g. in Sentinel) - call Verifone

If a card transaction does not go through to the PDQ

• Do not press anything on the till - it may freeze, preventing even cash transactions
• Wait 1 minute and a red error should pop up
• Press clear then and only use cash transactions until PDQ showing connected

Usually the scanner breaks, so replace - some spares sit with Systems, but a replacement may need to be ordered from Fidelity

https://uclsu.fidelitycloud.co.uk/ 

Supported by Fidelity 

Account requests via Systems to Fidelity 

Password resets direct to Fidelity

Reporting on left hand menu -> Reporting under that

Top pane is current reports saved and/or scheduled 

Double click on a report to view it

https://support.fidelitysystems.co.uk/portal/en/kb/articles/reporting

New report

1. Click 'new Report Job Wizard'

2. Select the type of report

3. Select the reporting period

4. Tabs up the top or the 'Next' buttons 

5. POS choose the points of sale for the site

6. Continue through the other settings; look at existing reports for examples

7. Make a report for each site group (Bars, Retail, IOE) if needed

Go to print.

Select as your printer 'Virtual printer - Select local printer'

Press 'Print'

Another printer selection dialog will appear.

To print to our printers at UCL, select 'print-UCL' as the printer and press 'Print'.

To save as a PDF, select 'Microsoft Print to PDF'.

1. Login to TCP
2. In left hand menu, go to GPoS Specifics → Touch Screen Layout
3. Select specific type (toolbar of main panel) → Accept
4. Edit the screens
   1. Note the Manager screen is #399 on some sites.
   2. The Search function (a tab) is a good way to find the right screen, drag a function from just below it and it'll tell you where it's used.
   3. Copying buttons then changing their function is often easiest.
5. Save and close
6. In left hand menu of TCP, go to Communications → Send updates and send the update to the till.
   1. If you need to do it manually, Send Data and check: screen layout, screen grid, screen pages, system options
   2. Test communications is not reliable, ignore it.
7. Ask the manager of the till to go into the Manager screen and tap 'Refresh screens' at the top of the screen. This may need to be done a few times.