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Students' Union UCL
Key information
Job closes
Number of vacancies
5
Salary
14.80

Salary type

  • Per Hour

Contract type

  • Casual

Industries

  • Education
  • Non-Profit

Skills

  • Customer Service

Working hours

  • Part-time
About the job

 

 

Department   UCL East and School of Management                                   

 

Reports to      UCL East Coordinator, School of Management Coordinator           

 

Pay                   £14.80

 

Purpose of the job:

We’re seeking friendly, proactive UCL students to join our team during Welcome Week 2026. You will play an important role in creating a welcoming, inclusive, and exciting experience at both UCL East and School of Management.

You will support the delivery of Welcome Week activities across UCL East and School of Management – helping students navigate the university, answering questions, assisting with event setup and delivery, and helping students connect with one another and feel part of the UCL East and School of Management community.

 

About the Union:

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  UCL students have the potential to do anything, and the union leads an essential role in helping them to achieve things they may have never thought possible. As a charity we deliver a wide range of services and representative functions for students.

 

Our Vision:

To be the best part of the UCL student experience.

 

Our Mission:

 We’re here to help students...

  • Make more of their time at UCL.
  • Get more of the support they need from our advice and welfare services.
  • Be more connected with the university and other students as we represent and reflect their views.
  • Experience more at university through our societies, activities, sports and events.
  • Feel more at home in our excellent spaces.

 

Our Values:

Student Driven, Inclusive, Inspiring, Fun and Bold.

Job description
  • Welcome students to UCL East and School of Management, acting as a friendly first point of contact by answering enquiries, helping students navigate campus, and signposting them to relevant services, spaces, activities, and events.
  • Support the setup, delivery, and pack down of Welcome Week events.
  • Assist with queue management, registration, and attendee check-in where required.
  • Create a welcoming and inclusive environment by approaching students who may be attending alone, starting conversations, helping them connect with other attendees, and encouraging engagement with Welcome Week activities.
  • Provide general administrative and logistical support to the UCL East and School of Management team during the Welcome period.
  • Support with maintaining event spaces and ensuring areas remain clean, organised, and welcoming throughout activities.
  • Work collaboratively with Students’ Union staff and fellow Welcome Assistants to ensure events run smoothly.

Person Specification

 

CriteriaEssentialDesirable
You must be a UCL East or School of Management student as of September 2026. X
You must be available for shifts during the Welcome period.X 
You must be available for training prior to your first shift.X 
Friendly, approachable, and confident speaking to new people.X 
Reliable, punctual, and proactive.X 
Comfortable taking initiative and supporting a variety of tasks.X 
Enthusiastic about helping students feel welcome and connected at UCL East and School of Management.X 
Previous experience in customer service, events, or ambassador-style roles. X
Previous involvement with Students’ Union UCL through volunteering, employment, or societies. X
How to apply

Please complete the online application form. You will need to provide a personal statement where you should outline how you meet the full requirements of the job. Applications will be assessed on this basis. We also have guidance on writing applications available for you.