Students Union UCL
Key information
Job closes
Salary
13.15

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Skills

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About the job

Department                 Students’ Union UCL, Sport and Physical Activity Team

 

Reports to                  Sports Administrator & Bloomsbury Fitness Team Leader (Reception)

 

Pay                               £13.15 per hour

 

Interview Dates          Monday 03 June – Friday 07 June (in-person)

 

Purpose of the job:

This role sits within the Sport and Physical Activity Team. Successful candidates will provide excellent customer service to the users of Bloomsbury Fitness as well as providing administrative support to TeamUCL. This role is central to helping achieve our aim of becoming the best University for Sport in London and provide the best experience possible within our on-campus gym.

 

About the Union:

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  UCL students have the potential to do anything, and the union leads an essential role in helping them to achieve things they may have never thought possible. As a charity we deliver a wide range of services and representative functions for students.

 

Our Vision:

To be the best part of the UCL student experience.

 

Our Mission:

 We’re here to help students...

  • Make more of their time at UCL.
  • Get more of the support they need from our advice and welfare services.
  • Be more connected with the university and other students as we represent and reflect their views.
  • Experience more at university through our societies, activities, sports and events.
  • Feel more at home in our excellent spaces.

 

Our Values:

Student Driven, Inclusive, Inspiring, Fun and Bold.

Job description

 

  • To provide exceptional levels of customer service to all members and visitors at the Bloomsbury Fitness Reception desk.
  • To fulfil all operational duties required in the running of the Bloomsbury Fitness Reception, including but not limited to:
    • Using Legend software to manage and review memberships
    • Selling memberships to prospective members
    • Conducting gym tours
    • Stock taking
  • To check emails regularly, helping manage the TeamUCL and Bloomsbury Fitness Reception shared inboxes, and responding to student enquiries appropriately.
  • To assist the Sports Administrator with the smooth running of competitive fixtures, with duties included but not limited to:
    • Reviewing and processing BUCS and LUSL match travel reclaims.
    • To check and log BUCS & LUSL match team sheets and results, ensuring that BUCS Play is completely up to date.
    • To assist with conducting sports club membership checks.
  • To maintain up to date records of coaches and instructors.
  • To assist with the set-up and running of TeamUCL events
  • To provide regular assistance to the updating of information on the Students’ Union website, including creating webforms and events on the What’s On Calendar
  • To assist with the running of TeamUCL and Bloomsbury Fitness social media accounts.

 

 

Person Specification

 

 

Criteria

Essential

Desirable

Knowledge

 

 

A working knowledge of the BUCS & LUSL Structures

 

X

Experience in working with databases and online platforms from which data can be extracted

 

X

Experience

 

 

Experience in Administrative oriented tasks, where precise attention to detail is necessary

X

 

Experience in supporting the delivery of largescale events

 

X

Experience in a customer focused role, or in a role that necessitates strong customer service

 

X

Skills

 

 

 

Dedicated commitment to high levels of customer service

X

 

Strong communication skills both verbally and through writing

X

 

A well organised and reliable individual who manages their time well with strong administrative skills

X

 

Proficiency with Microsoft packages, especially Excel and Outlook

X

 

Values, attitudes and personal style

 

 

An enthusiastic and friendly personality

X

 

A passion for supporting people to be active

X

 

How to apply

Please complete the online application form. You will need to provide a personal statement where you should outline how you meet the full requirements of the job. Applications will be assessed on this basis. We also have guidance on writing applications available for you. Queries regarding the post can also be emailed to [email protected]