Join Our Award-Winning Conference & Hospitality Team
Friends House, Euston Road, London NW1
Salary: £16.70 per hour
Contract: Part time, fixed-term
Hours: 8 hours per week (with the possibility of extra hours)
Location: Friends House, Euston Road NW1 2BJ
We are recruiting fixed-term Conference & Hospitality Assistants, to be part of our established team to work in the evenings and some weekends. Full training given.
What you’ll do
No two days are the same! You’ll be part of our Service Delivery Team, making sure every event, meeting, and conference runs smoothly by:
- Setting up and organising event rooms & AV equipment
- Preparing, serving, and clearing refreshments
- Welcoming and supporting guests
- Keeping rooms spotless and guest-ready
- Delivering outstanding customer service with a smile
What we’re looking for
- Enthusiasm, reliability, and willingness to learn — hospitality experience is a bonus, but not essential.
- Good communication skills, ability to carry out light lifting and carrying duties, must be reliable and punctual. You’ll need to be flexible to work in the evenings, and some weekend shifts (rotas provided in advance).
Details
- Guaranteed 8 hours per week minimum, worked during evenings and weekends. Lots of additional hours available. Fixed term contracts starting on 2 March, ending on 28 June. Longer fixed term contracts also available.
Why you’ll love working here
- Central London location opposite Euston Station
- Lots of overtime available
- Chance to work for a genuine, values based organisation
- Generous holiday allowance
- Staff discount in the café and bookshop
- Personal development and wellbeing programmes
- Friendly, inclusive, values-led environment
- Real teamwork, real variety, and real job satisfaction
Key Dates
- Closing date for applications: Monday 9 February 2026
- Group interviews: Monday 16 February 2026 (Friends House, NW1)
- Start date with training and Induction: evening of Monday 2 March 2026
🔗 Apply online: Friends House Careers - Make a difference, work with us.
🌐 Learn more about Friends House: www.friendshouse.co.uk
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. As a Quaker organisation we expect all applicants and employees to uphold our values. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed.
We are committed to safeguarding children, young people and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
Job description
Job purpose:
To support the Service Delivery Team in the day to day delivery of all events, conference and meeting services, AV, hospitality and Cafe and front of house including the set-up and organization of event rooms and audio visual; the set-up, collection, and clear down of all food & refreshment services; the clear-down, cleaning and re-setting of rooms; and assistance on the provision of conference and associated services through the delivery of minimum quality standards, outstanding customer service, and effective teamwork.
Main Duties:
- Set up and clear down conference and meeting rooms
- Serve refreshments and assist with catering
- Greet and assist guests with a friendly and professional attitude
- Follow instructions from daily event sheets and supervisors
- Ensure rooms and service areas are clean and presentable
- Assist the team in delivering high standards of customer service
- Support with basic AV tasks (e.g., setting up laptops/projectors)
- Work collaboratively and flexibly with colleagues
- Follow health and safety and food hygiene standards
- Occasionally assist in the Café or other departments if needed
Skills & Experience:
Essential
- Friendly, helpful attitude and team spirit
- Willingness to learn and follow instructions
- Ability to work on your feet and carry light equipment
- Punctual, reliable, and presentable
- Good spoken English and communication skills
Desirable (but not required):
- Previous experience in events, hospitality or customer service
- Basic knowledge of food hygiene or health & safety
- Experience using AV equipment
Working Hours:
- Shifts will be agreed in advance based on your availability and event needs
- May include mornings, evenings, or weekends depending on bookings
- 8 hours per week (with occasional opportunities for extra hours)
Our Values:
Friends House is the central office of Quakers in Britain. We are committed to equality, hospitality, and community. You do not need to be a Quaker to work with us, but we expect you to uphold our values of inclusion, care, and service
Communications:
- To communicate effectively at all times
- To understand and deliver on all internal and external client expectations
- To work at all times in a professional, courteous and respectful manner promoting excellent working relationships.
Internal: 60% External: 40%
Other Responsibilities:
- To undertake duties and responsibilities commensurate with the post
- Responsible for ensuring that QiB’s Safeguarding Policy is adhered to in all aspects of the role
- Responsible for ensuring that QiB’s Equal Opportunities Policy is adhered to in all aspects of the role
- Responsible for ensuring that QiB’s Health & Safety Policy is adhered to at all times
- Responsible for ensuring that QiB’s commitment to sustainability is adhered to in all aspects of the role
- Responsible for ensuring that QiB’s Staff handbook is adhered to at all times.
- A commitment to championing equity, diversity and inclusion in our workplace community
Safeguarding Requirements:
- Completion of mandatory training modules on safeguarding adults and children, including annual refresher training.
