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Age UK Camden
Age UK Camden aims to promote the well-being of all older people in the London borough of Camden and to help make later life a fulfilling and enjoyable experience. We provide a wide range of services and projects that aim to support people in later life, including those that are the most vulnerable and isolated.
Description

ROLE DESCRIPTION

Main Purpose of our Services

Provide administrative support for Counselling Services that offer counselling for people aged 55 and over who live or are registered with a GP surgery in the London Borough of Camden. We work in partnership with Camden NHS Talking Therapies/iCope (that provides a confidential psychological therapy service for people over the age of 18).

 

Duties

Your Tasks

1. Work with staff members, volunteer counsellors/psychotherapists, consultants (supervisors and assessors), and above all potential and ongoing clients and their referrers.

2. Support them as a volunteer administrator.

3. Behave in a manner appropriate to the role and maintain the confidentiality of clients and staff/other volunteers/consultants’ information.

4. Check the Counselling email account.

1)Keep an eye on urgent communications.

2)Answer the enquiries from the clients usually by phone.

3)Check counsellors’ weekly notes and measures and their requests.

5. Make phone calls to clients to do basic triage and report to the team.

6. Communicate sensitively with the individual client’s needs. Some may have cognitive impairments, such as hearing, speech, and/or memory loss.

7. Upload/update some information to Charity Log.

8. If you can attend our team meetings, currently on Wednesday at 11am, it would be mutually beneficial.

9. Pay due attention to AUC’s Equality and Diversity Policy.

10. Follow our guidelines and policies, such as Health & Safety and Lone Worker Policy.

Who will the volunteers be working with?
People aged 55 and over
Training
- Data Security Awareness Level 1
- Safeguarding Adults Level 2

Time commitment

Weekly once
Application deadline

Causes

UCL Departments

This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.