Skip to the main content

Results day is on Thursday 8th July. We know this can be a stressful time which is why we’ve put together some useful information about what happens next.

No Detriment

Under UCL’s 2020/21 ‘no detriment’ package, the classification borderlines have been widened by 1.00% for this year’s finalists. This means that for:

  • Undergraduate students: if your final mark falls in the new borderline zone, your final award will be automatically changed to the higher class if 50% of your final year modules are within that class. 
  • Graduate and Postgraduate Taught students: if your final mark falls in the new borderline zone, your final award will be automatically changed to the higher class if 50% of your modules are within that class. 
  • MRes students: if your final mark falls in the new borderline zone, your final award will be automatically changed to the higher class if 50% of your taught modules and dissertation/research project are within that class. 

Different programmes use different rules to calculate your final classification. You can find the standard regulations in the Academic Manual (Section 10 Classification). If you are an undergraduate and enrolled in 2017-18 or earlier, you can find information about classification here

If you are a final year student and have any questions about how the new classification borderlines have impacted your final award, you should contact your department.

Late Summer Assessments (LSA)

If you have failed or deferred exams assessments for modules from this academic year, you will be notified of this in your results email.

The LSA examination period assesses students that have deferred one or more of their assessments. This year, the LSA exam period will take place from 16th August to 3rd September 2021.

If you are taking centrally managed exams in the LSA period, you will receive your exam timetable by email on 19th July 2021.

If you are submitting coursework or sitting departmentally managed assessments in the LSA period, your department will let you know how and when you need to do this.

Unhappy with your results?

If you are unhappy with your results, or would just like some general feedback, you may want to contact your department or personal tutor to arrange a time to discuss this.

UCL’s Student Support and Wellbeing team is also on hand if you would like some extra support. You can find more information about the support they can offer on results day here.

If you have reason to believe that UCL’s academic regulations and related procedures were not followed correctly in the marking of your exam, you may want to consider submitting an academic complaint. However, please note that it is not possible to submit a complaint on the basis of academic judgement. This means that complaints will not be considered on the grounds that the examiners’ assessment was incorrect. This is because all assessments will already have undergone a rigorous marking and moderating process.

You can find more information about the Complaints process here.

If you are considering making a structural change to your studies, such as a repetition of the past year or taking a break altogether, UCL has provided some advice here.

Tuition Fee Refunds

UCL’s current position is that they are unable to offer tuition fee refunds or reductions for the period of study impacted by the coronavirus pandemic. This is because the UK Government Department for Education has made clear that students should not expect any refunds if they have received adequate online learning and support. You can find UCL’s full statement on this here

In response to this, the Students’ Union is running a campaign for a government funded refund for this year’s tuition fees. You can find more information about this campaign here.

If you feel that your results reflect inadequate online learning and support, you may want to submit a formal complaint using UCL’s Complaints Procedure. It is unlikely that your complaint will be successful unless you can provide evidence to show that the teaching and support offered during this academic year was insufficient. If you are considering making a complaint, it is therefore worth thinking about the following questions:

  • How has your specific course been negatively impacted by the Covid-19 pandemic?
  • What measures have your department put in place to support you during this time?
  • Have you been able to access online learning and support easily?
  • Has it still been possible to achieve your expected learning outcomes?
  • Was what was promised in your course handbook and module guides still been delivered?
  • Have the alternative teaching arrangements for your course broken any of the conditions in UCL’s Student Terms and Conditions?

If you feel that you have sufficient grounds to complain and would like some extra support with this process, please do not hesitate to contact our service.

Certificate and Transcripts

If you have completed your degree, you will now be sent your certificate and five copies of your transcript to your home address. You should receive these documents within 3 months of your degree being conferred.

You can find more information about transcripts on the UCL website here.


The Advice Service is currently running as an online service. If you would like some further advice about any issues relating to your results, you can email us on su.advice@ucl.ac.uk or submit a contact form here.