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Friends of Moorfields
Friends of Moorfields is a registered charity that provides support to the patients and staff of Moorfields Eye Hospital. Among the main things we do is offering a diverse range of volunteer services to help patients navigate the hospital and support them on their patient journey.
Description

As a marshalling volunteer at Moorfields you will be on hand to help support our patients arriving for treatment. This can include providing verbal instructions for them to find their clinics, physically guiding them to their required service and supporting the patients with information about the move to our new eye centre in summer 2027. 

This role is currently taking place at out Moorfields site at City Road. As a charity we will be relocating to our new centre in summer 2027 based on St. Pancras Way NW1 0PE.

Friends of Moorfields volunteers perform an extremely important job ensuring that all patients who come to Moorfields feel comfortable, reassured and receive the best possible treatment regardless of the outcome of their appointment.  

We require all volunteers to undergo the recruitment process which includes some online training and a DBS check. All volunteers must be willing to commit to a minimum of 3 hours per week for 6 months. 

We will happily provide references/UCAS statements for all volunteers and can provide support in finding work opportunities. 


 


 

Duties

Meeting patients at the main reception/around the building. Offering them support finding services and signposting them to extra help if required.

Who will the volunteers be working with?
The volunteers will be working alongside members of hospital staff and Friends of Moorfields staff team
Training
We require all volunteers to complete online training before starting which covers 9 modules including safeguarding and supporting visually impaired people.

Time commitment

Minimum 3 hours between 7am-5pm, Monday to Saturday.

Causes

UCL Departments

This organisation is one of our community partner organisations.

Like all volunteer recruiters we work with, they have signed up to our service standards, agreeing to abide by our policy on partnership working to keep you safe and supported whilst you volunteer.

You’ll never be out of pocket for volunteering through us – with in-London travel expenses to and from your volunteering guaranteed.

In addition, the team here at Students’ Union UCL Volunteering Service is here to support you throughout your volunteering journey – you can get in touch with us at any time.