Department: Student Activities
Reports to: Activities Finance Administrator & Activities Finance Coordinator
Pay rate: £14.80
Hours: Up to 10 hours per week during Term time.
Purpose of the job:
Supporting the day to day running of our financial processes as a Student Activities Finance Assistant, reporting to the Activities Finance Administrator and the Activities Finance Coordinator.
You will play a central role in ensuring efficient, accurate and consistent financial reporting and services are provided to our groups. The role will ensure a timely processing of requests and exceptional customer service with every interaction, whilst working in a fast paced and continuously changing environment. Whilst working with our student groups there will be various opportunities to exercise problem solving skills to help achieve the best outcome.
Financial Experience is not essential but must be willing to adapt to new challenges.
About the Union:
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union leads an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 90 full-time staff and deliver a wide range of services and representative functions for students.
Our Vision:
To be the best part of the UCL student experience.
Our Mission:
We’re here to help students...
- Make more of their time at UCL.
- Get more of the support they need from our advice and welfare services.
- Be more connected with the university and other students as we represent and reflect their views.
- Experience more at university through our societies, activities, sports and events.
- Feel more at home in our excellent spaces.
Our Values:
Student Driven, Inclusive, Inspiring, Fun and Bold.
Job description
Duties and Responsibilities
- The role will focus on providing support with checking BACs payments on a weekly basis.
- To provide support and assistance to the Activities Finance Coordinator and Activities Finance Administrator.
- To assist in creating products and tickets on the Union website when needed.
- To support the Activities Finance Coordinator and Activities Finance Administrator in processing a variety of payments.
- Checking, responding and maintaining the su.finance-activities mailbox and escalating complex issues where appropriate.
- To provide assistance with monthly credit control including but not limited to sponsorship chasing, and cancellation requests.
- Provide support and assistance with in-person and telephone queries.
Other
- Attend staff meetings and training when required.
- Liaise with Union departments to resolve queries and build productive working relationships where necessary.
- Maintain an awareness and observation of Fire and Health & Safety Regulations.
- Actively comply and promote UCL’s equal opportunity policy.
- Any other duties as are within the scope, spirit and purpose of the job, the title of the post and its’ grading as requested by your line manager.
To undertake any other duties commensurate with the grade, spirit and purpose of the post, as requested by the Activities Finance Coordinator and Activities Finance Administrator.
This job description reflects the present requirements of the post and as duties and responsibilities change/develop. The job description will be reviewed and be subject to amendment with consultation with the post holder.
The post holder is expected to be flexible in their hours of work but will need to work a minimum of 5 hours per week.
Person Specification
Essential
- GCSE in English and Mathematics at grade B or above or equivalent, or having acquired relevant experience
- Studying a Degree or Postgraduate Qualification
- Intermediate IT skills including good knowledge of Excel and a good all-round knowledge of other Microsoft Office software
- Excellent customer services skills and behaviours to engage with students and professional staff of the Union
- Strong organisational skills and ability to prioritise
- High level of oral and written communication skills
- Ability to work independently whilst exercising judgement to prioritise tasks
- Ability to take independent ownership of tasks
- Ability to work and deliver individually and within a team environment
- Fluent written and verbal English
- Willingness and ability to work collaboratively within a team
- A disciplined but flexible approach to work, whilst adhering to deadlines
- Displays a professional attitude towards colleagues, students and others
- Commitment to the Union and UCL’s policy of equal opportunity
Desirable
- Shows an interest in Finance
- Knowledge of Student Union Clubs and Societies
- Knowledge of student activities at Students’ Union UCL
- Availability to work flexible hours
- Demonstrates initiative and the ability to use judgement when appropriate
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