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Monday 5 March 201818.00 to 20.00

This session has the following learning objectives:

  • Identifying the qualities of an outstanding communicator
  • Communicating effectively in 1-2-1 and group situations
  • Reading people & situations – emotional intelligence competencies
  • Tailoring communications – one size will never fit all
  • The art of observing, listening and questioning
  • Synchronising body language, words & behaviour
  • Don’t be aggressive, don’t be submissive – be assertive

This session is delivered by UpSkill4Life.