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About the organisation

Cardinal Hume Centre

For more than 30 years, the Cardinal Hume Centre has helped people overcome poverty and the threat of homelessness. We work with individuals and families of all ages, from all backgrounds. We are supported by more than 100 regular volunteers who work in different roles across the Centre and play an integral part in all that we do. We are based in the heart of Westminster – a vibrant London borough which also has areas of extreme poverty, an acute shortage of housing, and the highest number of rough sleepers and hidden homelessness in the UK. Our staff and volunteers work in six key areas: advice and assessment; family and young people’s services; housing and welfare rights advice and advocacy; learning and employment services; immigration advice and representation; and residential services for homeless young people.

If you would like to gain work experience in retail, work to support your local community charity and be part of a friendly team this could be the opportunity for you. The shop is an important source of revenue for the Centre selling everything from books, clothes and records to CDs, bric-a-brac and ornaments. It has recently been refresh and updated, creating a clean, bright atmosphere and can be a very busy environment with lots of regular customers.

Role Aim: 

This is a customer service role encompassing all areas of retail. You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre. Last year sales from the Charity Shop raised £47,000!


Flexibility will be given where possible, but in general, volunteers will be expected to undertake the following tasks as part of this role:

• Customer service on the till

• Greeting the customers and helping the customers

• Promoting Gift Aid and the events of the Centre

• Replenishing the stock on the shop floor

• Sorting donations

• Merchandising the stock and displaying accordingly

• Housekeeping on the shop floor and in the stock room.

Skills needed: 

No special qualifications or experience are needed to work in the shop, as relevant training will be given. The following qualities and skills are important:

• An interest in the shop, and an enthusiasm for raising money through its work

• Good spoken English needed – at least Entry Level 3

• The ability to work as part of a team and get on with other volunteers in the shop

• Be able to provide a friendly, high-quality service to customers

• A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

• A willingness to help with a range of tasks in the shop, and to undertake tasks as requested

• Reliability and Punctuality

• Physical fitness - enough to be able to lift bags and boxes and to comfortably use the stairs between the shop floor to the stock room

• An ability to engage customers in the work of the Centre and its services.


You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager

Westminster, London
Time commitment: 
3-5 hours per week
Opening times: 
The shop opening hours are 10:00 – 16:00, Monday – Friday. A full or half day is ideal, but we are very flexible about this and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here