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About the organisation

St John's Hospice

St John’s Hospice provides expert care and support to people living with a long term illness in London. Each year, St John’s supports over 2000 patients and their family members, living with a range of conditions including Cancer, respiratory disease, motor neurone disease, HIV and MS. We aim to meet their physical, social, emotional and welfare needs through a comprehensive package of support.

St John’s Hospice has a successful shop on St John’s Wood High Street which raises thousands of pounds every month for the Hospice. The shop sells second hand clothes, shoes, books, DVD?s, jewellery and bric-a-brac. We need YOU to make it a success!

We are looking for bright enthusiastic volunteers who can bring a smile and warmth to customers shopping in our Charity Shop. Experience in retail is beneficial but not essential.

The shop is entirely run by volunteers from 10am - 6pm 7 days a week. Key duties of volunteers include:

* opening the shop

* sorting and steaming items

* pricing items

* changing displays

* assisting customers

* processing sales

* stock-taking

* closing the shop

Volunteers will gain a wealth of experience in retail, shop management and customer service and will work with a team of experienced volunteers

Please get in touch for further details.

Role Aim: 

To help run St John’s Hospice Charity Shop which raises thousands of pounds every month for the Hospice


Duties are varied within the shop depending on the day you volunteer and the time, but they include:

- Opening the Shop

- Steaming and sorting items

- Pricing new items

- Arranging items to go on sale

- Merchandising

- Re-freshing displays and windows

- Assisting customers

- Cash handling and completing sales

- Customer Service

- Assisting with Hospice events

- Closing the shop

Skills needed: 

Everyone is welcome!


Volunteers receive an induction from the Shop manager and will shadow an existing volunteer throughout their training. We also offer regular training for volunteers on topics including: Manual Handling, Loss Prevention, Customer Service, emotional well-being and first aid

John's Hospice Charity Shop
Time commitment: 
1-5 hours per week
Opening times: 
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here