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About the organisation

St John's Hospice

St John’s Hospice provides expert care and support to people living with a long term illness in London. Each year, St John’s supports over 2000 patients and their family members, living with a range of conditions including Cancer, respiratory disease, motor neurone disease, HIV and MS. We aim to meet their physical, social, emotional and welfare needs through a comprehensive package of support.

There’s a great new opportunity for you to join our team at our Hospice Shop on Finchley Road!

We rely solely on volunteers to run our charity shops and they are vital to ensure supporters are cared for when donating items, customers receive excellent service and we generate maximum revenue for the Hospice. Each year we aim to fundraise £1.8million a year from voluntary donations alone, so with your help, we will be able to achieve this.

Our Shop volunteers will have varied responsibilities, including:

• Sorting and pricing donations

• Operating the till and Co-ordinating sales

• Assisting customers in friendly and helpful manner

• Ensuring the shop floor, displays and stock room remain clean and tidy

Volunteers will gain a wealth of experience in retail, shop management and customer service and will work with a team of experienced volunteers

Role Aim: 

This is a wonderful opportunity to bring your skills and enthusiasm to a new shop that will raise funds for free services for all our patients. The Hospice Shop is a vital source of income for the Hospice with thousands of pounds raised from the sale of items each month. The shop accepts donations from the public of clothes, shoes, accessories, books, DVD’s and household items. It can even take damaged or old items for re-cycling.


As a volunteer you will be part of the shop’s dynamic team providing high quality customer service, maintaining a clean and tidy shop and creating a happy and welcoming atmosphere. This will involve greeting customers, accepting donations, sorting and pricing donation, using the till to sell items, steaming and hanging up clothes.

Skills needed: 

The following skills are essential:

-Be able to initiate conversation with customers

-Be able to create a welcoming atmosphere

-Possess strong interpersonal and communication skills

-Have a friendly demeanor and confident appearance

-Be able to cope in a busy environment

-Be able to work effectively in a team

-Be able to offer specific skills and abilities such as customer service, fashion knowledge

-Practical ability to work in a shop

-Ability to recognize the importance of establishing a good rapport with staff

-Ability to maintain regular clear communication with the Community & Volunteering team.


Manual handling training, item pricing training, fire safety training.

St John’s Hospice Charity Shop, Finchley road
Time commitment: 
Opening times: 
The shop is open 7 days a week from 10am until 5pm
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here