Skip to the main content

About the organisation

Noah's Ark Children's Hospice

Noah’s Ark Children’s Hospice is a community based hospice service providing clinical, emotional and practical support for families of children and young people with life-limiting/life-threatening conditions in the North London Boroughs of Barnet, Camden, Enfield, Haringey, Islington and Hertsmere.

Our current services include Specialist Play, Specialist Care, Family Activities, volunteer support in the home and a Family Link service. Noah’s Ark volunteers are the backbone of our charity and play a crucial part in providing these services.

Noah’s Ark supports families to ensure that they can face the future with hope by providing a variety of essential support services. These services include a Family Link Team who are trained Social Workers, Specialist Carers who provide respite, Play Specialists who provide therapeutic play sessions and also our Family Support Volunteer team.

Our charity shops are essential for raising funds which can be used to support Noah’s Ark families. Volunteers are vital in helping to sort donated goods, restock the shop floor and serve customers. We are always interested to hear from volunteers who are able to commit to doing a minimum of 1 shift a week (4 hours) on a regular basis.

We hope to provide you with the opportunity to develop customer service skills, to work as part of a team and to gain experience of the retail sector

Role Aim: 

Our charity shops are essential for raising funds which can be used to support Noah’s Ark families. Volunteers are vital in helping to sort donated goods, restock the shop floor and serve customers. We are always interested to hear from volunteers who are able to commit to doing a minimum of 1 shift a week (4 hours) on a regular basis. We would also LOVE to hear from you if you are able to offer more than 1 shift a week. So if you have a few hours to spare each week, enjoy working with the public and love being surrounded by clothes, books and toys then come and support us and help to raise funds for Noah’s Ark!

Duties: 

? Advising and helping customers to make them feel welcome - a smile goes a long way!

* Operating the till and dealing with various methods of payment

* Being aware of the security of the shop

* Keeping the shop clean, tidy and well stocked

* Promoting public understanding of the work of Noah’s Ark and the importance of raising funds

* Sorting donations into saleable stock and items for recycling (at the shop or at our warehouse)

* Preparing stock for sale by hanging, sizing, steaming and labelling each item

* Helping the manager price garments at their full value by considering the brand, quality and condition of each item

* Assisting the manager in welcoming and training new volunteers

Skills needed: 

? The ability to get on with people and work as a team

* Friendly, enthusiastic and able to give and receive feedback to and from the Shop Manager

* Basic numeracy

* Retail experience desirable, but not essential

* Willingness to participate in the relevant training and information update sessions

* A commitment to the role, good timekeeping and reliability - ensuring reasonable notice is given if unable to attend allocated shift, training or update session.

Training: 

At Noah’s Ark we value volunteer support but we are also aware that not all roles are suitable for everyone. The selection process is in place to ensure that the Noah’s Ark staff get to know more about the individual, to ensure that you are given the correct training for the role and so you can also find out if this is a role you would like to undertake. The training process is:

* Attend a Volunteer Induction (all potential volunteers have to attend one of these sessions before they are able to get involved in any capacity)

* Attend an informal interview with the relevant Shop Manager (if successful at this stage a first shift will be arranged)

* 1:1 Training Session on first visit to shop (the Shop Manager will work through a checklist of training topics on your first visit to the shop to ensure you are given all the relevant information for your role. Volunteers are then on a 4 week trial basis to ensure that both the volunteer and Noah’s Ark are happy with how things are going)

Location: 
Barnet Charity Shop 103 High Street Barnet EN5 5UZ 9.30am to 5.30pm Borehamwood Charity Shop 24 Shenley Road Borehamwood WD6 1DR 9.00am to 5.00pm Finchley Road Charity Shop 287 Finchley Road London NW3 6ND 10am to 6pm
Time commitment: 
3-5 hours per week
Opening times: 
N/A
Once you’ve registered interest in this volunteering role, we’ll send your name and UCL email address to the organisation for their records. You’ll also receive information about the next steps to take if you do wish to take things forward. The organisation has signed up to our code of standards, which includes a commitment to protecting your data. We won’t share your information with anyone unless you’ve given explicit consent to. We’ll also retain your details so we can follow up to see how you’re getting on with your volunteering and offer support if necessary. We take good care of your data – you can see full details here