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Adviceline Assessor

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Camden Citizens Advice is looking for student volunteers to provide phone consultations with clients.

Your role will be to support telephone advisers in providing phone advice. You will perform initial phone consultations with clients, and may be required to:

* Listen to clients’ problems and record notes

* Enter client details into the Citizens Advice information system

* Assist clients to access publicly available information (self help) where appropriate

* Signpost the client to appropriate agencies

Advice Support Worker

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Camden Citizens Advice Bureaux Service (Camden CAB) is a charity that provides free, independent, confidential and impartial advice to people on their rights and responsibilities. We also collect evidence, and lobby to improve, the policies and practices that adversely affect people’s lives. Camden Citizens Advice is looking for student volunteers to support advisers in the day to day running of the bureau!

ASWs support advisers in the day to day running of the bureau. For example, they:

* Manage the waiting area (posters, leaflets etc)